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Accessibility statement for Living Well Essex

Accessibility statement for Living Well Essex

This accessibility statement applies to the Living Well Essex website located at www.livingwellessex.org.

This website is run by Essex County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

 

We do not know how accessible the website is currently as we have not yet been able to test the website due to limited resource for testing against accessibility compliance.

However, we are aware of the need for compliance and we plan to test the website by 31 January 2021. We plan to make all content accessible by 1 June 2021.

Below are some options available through the site to make it more accessible.

Contrast

Changing the contrast can increase legibility for some users. 

You can change the contrast settings on the Community Catalogue portion of the website by clicking on the contrast icon at the top right of the screen. The screen will show with a black background with coloured text. Main titles will be in high visibility yellow. 

Font size

To increase the font size, click on the icons at the top right of the screen. 

Translation

You can use the Google Translate feature at the top right of the screen to translate the text into any of the available languages. Please note that the translation is done automatically by the Google software, not by the council.

Further information

The RNIB has a web page containing information about options computers have which can make it easier for people with low, or no vision to use them. See: Built in Accessibility Options

 

Feedback and contact information

 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

 

How we tested this website

 

SiteImprove score of 96% for the main site landing page (tested 21.09.2020)

SiteImprove score of 84% for the Care Provider Information Hub landing page (tested 21.09.2020)

Manual testing including using keyboard navigation and testing of the accessibility functions (eg. text enlargement, changing contrast).

 

Reporting accessibility problems with this website

 

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: MarketPortal@essex.gov.uk

 

Enforcement procedure

 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Technical information about this website's accessibility

 

Essex County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

 

We do not know the level of compliance the website has with the Web Content Accessibility Guidelines version 2.1 AA standard, as we have not yet been able to test the website against this due to limited resource for testing against accessibility compliance..

However, we are aware of the need for compliance and we plan to test the website by 31 January 2021. We plan to make all content accessible by 1 June 2021.

 

Content that's not within the scope of the accessibility regulations

 

PDFs and other documents

Most of our older PDFs and downloadable documents do not meet accessibility standards. However, we plan to ensure that moving forward all PDFs meet WCAG 2.1 Accessibility standards.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

For documents that are essential to providing our services, such as: -

  • Information on how users can access our service
  • Forms published in word documents and PDFs

we are developing a strategy to ensure that they are made accessible.

The strategy prioritizes PDFs that are opened/used regularly or have information that is a statutory requirement. We are also developing training and guidance to help all document creators develop accessible documents.

Our plans are to ensure that all essential PDFs meet accessibility regulations by 1st June 2021.

 

Live Video

 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

 

Issues with interactive tools and transactions 

 

Our forms are built and hosted using a third-party product. We are in the process of upgrading all of our forms to the latest version of this product. 

The vendor states that 'citizen facing products are being updated to ensure they meet all required elements of the accessibility directive that require implementation in the EN 301 549 mandate.' 

The Shaw Trust has identified the following issues with our current forms: 

  • when mandatory fields are left blank, the screen reader is left on the 'Next' button as they try to progress rather than being taken to the top of the page and notified of the missing information. This fails WCAG 2.1 success criterion 3.3.1 (Error Identification).  

We are working with supplier to resolve the issue. 

 

Preparation of this accessibility statement

 

This statement was prepared on 23 September 2020. It was last reviewed on 23 September 2020.

This website has not yet been tested.

 

Last Updated: 23 September 2020

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