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Latest News

August 2019


Thank you from Mid Essex CCG

You will be aware Mid Essex CCG and colleagues have, for some weeks,  been working in partnership to bring an outbreak of Group A Streptococcus infection under control. This work has involved our Care Homes colleagues with a number of requests, for additional work, by managers and staff. We do recognise this additional workload placed on our social care colleagues.

As we move into what we hope is a more stable period we wish to express our thanks for the positive way our requests have been met and delivered. There can be no doubt this has contributed to the development of control.

Over the next few weeks and months we will conducting After Action Reviews with partners to ensure all possible learning is extracted from this incident and require actions put in pace. We welcome contributions to this work from all our social care colleagues and will contact you further about this. 


Skills for Care Workshop: Get Started with values based recruitment

As a local provider of adult social care services in Essex, Southend and Thurrock, you are invited to a half-day workshop to help you get started with values-based recruitment. The workshop takes place on 22nd January 2020, from 10am to 3pm in the Hamptons Sports Centre, Chelmsford, Essex.

Come and find out:

  • what workplace values are
  • the benefits of establishing workplace values
  • working with others to develop and agree workplace values
  • communicating your values.

These are the vital first steps you need to take to ensure values are embedded throughout all areas of your recruitment and retention.

There will be an additional short session which introduces the tools and support available. Registered managers and service leaders will find this session particularly useful as it will focus on the resources and support for:

  • workforce challenges
  • workplace culture
  • performance management
  • leaders and managers and aspiring leaders and managers

It will also include practical examples of what 'good' and 'outstanding' rated care looks like in practice.

Places are limited, and will be allocated on a first come first serve basis so please book your place by clicking here.

If you would like to discuss the Getting Started seminar further, or would like to have a general discussion around the suite of products which are available to help you with recruitment and retention, please do not hesitate to get in touch - Alternatively, if your organisation is interested in hosting an in-house recruitment and retention session for staff, please let Nicola know so she can discuss the opportunity to host additional sessions.


Consent to contact you for research

In order for ECC to understand issues facing the market, views and opinions, and other information relevant to Health and Social Care in Essex, ECC would like to share your contact details (email, telephone, company name) with 3rd parties commissioned to undertake social care research on behalf of the Council. 

Contact information will only be shared with external agencies where we believe the opportunity is relevant to your organisation and used solely for the purpose of research (surveys, questionnaires, views and opinions). 

If you are happy for your contact details to be shared for these purposes please complete the following consent form:

Contact details consent form: 

You can opt out any time by emailing For more information about how we protect your personal information, please visit our Privacy Notice here:


July 2019


Infection Prevention & Control measures

In response to recent communications in respect of Invasive Group A Streptococcus infections, please see attached key infection prevention control measures needed to protect your staff and residents.


Heat Health Alert - Level 2 (22.07.2019)

Please check the latest situation regarding the current hot weather on the Met Office Heat Health page. Click here for more information.


GSF Care Homes programme in Palliative and End of Life Care - Information Session

 St Helena in Colchester is a Gold Standards Framework (GSF) Regional Centre delivering the GSF Care Homes programme in Palliative and End of Life Care across the region. The GSF Care Homes Training programme is the most widely used training programme for all care homes in the UK, supporting all elderly residents as they near the end of their lives.

Are you interested in accessing the GSF Care Homes programme?

Do you want to make a difference to your residents & families?

Do you want to support and up-skill your staff? 

If so, then come along and meet the facilitators at our free open access information session to hear more about the GSF Care Homes Programme and what this involves?

Date:                            Wednesday 20th November 2019

Time:                            4:00-16:00

Venue:                          St Helena, The Learning and Development Centre, Myland Hall, Barncroft Close, Colchester, CO4 9JU

To book your place at the free open access information session, please email



'Feeling Valued Conversations' - Skills for Care Workshop

Skills for Care has developed a half day interactive consulting workshop for managers of front-line staff who want to upskill their workforce to improve care and support their clients receive.

The 'Feeling Valued Conversations' workshop is being delivered for employers who we hope will contribute and help us shape this work and is therefore an interactive session.

The content is aimed at adult social care employers of all sizes who are interested in learning new tools to use in induction or supervision that will support and help retain staff.  

Learning objectives include:

  • Embedding and practising values within the workplace
  • Understanding self-reflection 
  • Learning about a strengths-based approach
  • Introduce concept of a valuable conversations approach
  • Developing a learning culture within social care settings

Places are limited across the Eastern region, so if you or other colleagues in your organisation (or local networks) would like to book onto the course which takes place on 11 September in Cambridge, please book your place ASAP by clicking here.

We very much look forward to welcoming you to the workshop and working with you on the above topics to support retention of staff.

Skills for Care (Eastern)


Care Provider Hub Survey

We would like to hear your views of this website to understand what you use it for, what you like and don't like and what you would improve. We will use this to review the current content and functionality and implement changes.

Completing the questions should only take about 5 minutes and you can access the survey here. Thank you.


ECC Volunteering Initiative

ECC is keen to develop a volunteering initiative for their employees.

The concept is to develop a programme of team volunteer opportunities that support ECC service users and encourage more ECC employees to undertake team volunteer days. We would be interested to hear from our supply partners where they could identify opportunities to utilise this resource to make an impact on the wellbeing of ECC service users in their care.

The ask of our providers is to come forward with suitable ideas to encourage volunteers to give their time to support your residents. These could be ongoing opportunities, one off opportunities, seasonal ideas, big projects or small opportunities. These will need to be risk assessed to determine any specific requirements, an outline written, ideally with pictures to make the opportunity as enticing as possible to attract volunteers. The intent is to self-serve the loading of these onto a portal where volunteers can look for opportunities and contact the originator .We are looking to trial some early ideas as a pilot.

If you have any suitable ideas please could you provide a short description of the opportunity, how many people it would be suitable for (2+ as a minimum), when this would be available. Is it a recurrent requirement or one off? Location, times any specific requirements the volunteer needs to be aware of.

Please can you send your ideas initially to

Thank you for your support for this initiative to help us create a better experience for our service users.


CQC's review into oral health care in care homes

Please click here for a summary report of CQC's review into oral health care in care homes. In response to these findings please ensure you are familiar with the NICE guidance 'Oral health for adults in care homes' -


CQC Review of Oral health care in care homes

Please find attached a summary report of CQC's review into oral health care in care homes. In response to these findings please ensure you are familiar with the NICE guidance 'Oral health for adults in care homes' -



Essex Cares Limited awarded CQC Outstanding rating

In the South East Essex region, ECL's regulated service delivers short-term care to adults who require a period of intensive support in their own home to help regain their independence following a period of ill health, a spell in hospital or a change in circumstance at home.

The CQC awarded ECL the top rating of 'outstanding' for the way the service is led, how effective it is, and the level of care.

For more information about this excellent achievement please visit ECL's website 


Survey: digital technology in adult social care

Skills for care is working with employers to develop an online self-assessment tool to help measure how digital organisations are. It will help employers to measure their progress towards the use of digital technology in their service.

If you're the person who makes decisions about using and investing in digital technology in your organisation, please complete this short survey.
The survey will close on 16 July 2019. For further information on this survey or the work more generally, please email  



June 2019


Important message from Essex police

There is currently an identified series of burglaries whereby elderly care home residents are being targeted. We have so far identified 18 offences across London, Essex, Hertfordshire, Surrey and Hampshire.

In each case entry is gained into the care homes by forcing open an external door or using insecure doors.

Once inside the care home the suspects are gaining access to insecure resident's rooms. If a resident is in the room at the time the suspects are identifying themselves as Police officers sometimes showing a false Police badge. The suspects will then provide a reason to the resident that they need to take their belongings away for examination. In a few cases residents have been convinced to open safes.

Our advice is as follows.

- Staff of care homes should seek to challenge anyone found on their premises who is not known to have permission to be there

If a person identifies themselves to be a Police officer on site and again they are not known to the member of staff, the member of staff should call the relevant force in their area to confirm their identity.

- A review of security at care homes should be undertaken as soon as practicable. There should be no doors left insecure which would allow members of the public access to residential areas. Consider placing CCTV at points of access and egress to buildings.

- A review of personal security of residents should also be completed. Windows and doors which are accessible from public areas should be locked whilst rooms are unoccupied or overnight. Advice should be given to residents that valuables such as jewellery or money should be kept locked away, ideally in a safe which is fixed in place.

-Should you identify any offences to have occurred in your care home or circumstances which you find suspicious this should be reported to Police immediately. 999 should be used when:

  • call when it's an emergency
  • a crime is in progress
  • someone suspected of a crime is nearby
  • when there is danger to life
  • when violence is being used or threatened

The above information should not be disclosed to anyone outside of care home staff or discussed when members of public may overhear. This is the subject of a live police investigation and the disclosure of any information in any form may jeopardise its success.

In response to these reports residents should be given the following specific advice:
To not allow anyone into their rooms including persons identifying themselves as Police officer unless accompanied by a member of staff. Should they find anyone in their room that they do not recognise and have not given permission to enter they should tell a member of staff immediately. Again do not disclose the above information with residents.


Beat the Heat - Keep residents safe and well

Keeping cool in hot weather is very important for health. In previous hot weather in the UK and Europe, people in residential and nursing homes were at particularly high risk of illness and death. Be aware of plans at your place of work for responding to high temperatures, including actions you may need to take to keep residents safe. Please see attached Public Health England flyer for more information.

For more information: click here


Essex Care Sector Awards

We are pleased to announce the Essex Care Sector Awards: The Prospers 2019!  Celebrating the best of care in Essex demonstrated through innovation, achievement and outstanding contribution. 

There are 16 awards up for grabs and the awards are open to all providers who deliver a care service to Adults in Essex County Council's Local Authority area. We welcome nominations from care staff, managers, seniors, relatives and the people you provide a service for!

For more information: click here


Self Care

Please see attached article for guidance regarding self care, and information about using pharmacies for common conditions


Sports for Confidence

Sport for Confidence is a pioneering award-winning initiative that places allied health professionals into leisure centres to work alongside a coaching team to deliver sporting opportunities to people who face barriers to participation.

see attached for more information


Transforming Care Technology in Essex

Essex County Council want to commence a new system of care line and care tech delivery commencing 2020 that will offer citizens carers, families and professionals new and innovative ways of using care technology to live a longer, healthier, happier life in their own homes.

We are now able to offer a series stakeholder event which will give potential providers, partners and service users the opportunity to understand our vision and scope, network with potential partners, service users and carers - and engage directly with commissioners to evolve this work.

These will take place at the following times and locations and please click on the corresponding link to book your place;

Date and time


Monday 24th June 2019 - 10am

Harlow Leisure Centre

Wednesday 3rd July 2019 - 9.30am

Colchester United Stadium

Thursday 4th July 2019 - 10am

Chelmsford - County Hall

 There is an ambition to do this in partnership with other parts of the system, in particular the Essex CCGs but also connecting with housing, district council partners and potentially care providers

For further details please contact


Wishing Washing Line

A creation of My Home Life Essex community Friends and Neighbours Scheme, (FaNs Essex), the Wishing Washing Line helps connect older people living in care homes to their local communities.  It's a simple two-dimensional colourful display, normally located in a community space such as a Supermarket or community hub. The display takes the form of a garden scene with two washing lines hanging from each side of the board. Wishes of care home residents are hung on the line for members of the public to read and grant by making direct contact with the care home. For more information please view the attached flyer.


New Hub Safeguarding Content

The Safeguarding pages on the Hub have been updated with a new video from Fiona Davis, Director of Safeguarding and Quality Assurance, guidance documentation and contact details for the Safeguarding teams. Access the new pages here


PrescQIPP Mid - Expression of interest.

Mid Essex CCG has invested in a medication e learning package called PrescQIPP They have purchased a license for residential homes in the Mid CCG area to log in and utilise the e learning which comes in several different modules.

In addition to this Mid Essex CCG is considering the possibility of running some supplementary training aimed at supporting the development and implementation of PrescQIPP learning. This additional training would take the shape of three half day sessions with a focus on supporting and delivering  coaching techniques that will empower you to share learning with your colleagues  with the ultimate aim of changing culture and embedding good practice to ultimately improve the overall well-being of your residents.

If this is something that you feel would be of benefit to your home and you would want to take part can you please send your expression of interest by return e-mail to Jenny Peckham, Quality Innovation Manager at Essex County Council  


Provider engagement survey - Intermediate Care and Domiciliary Services in Essex

Live at Home providers are invited to participate in a questionnaire to share your views on the existing intermediate care and Live at Home Services provided in Essex. Essex County Council alongside the Essex Care Association (ECA) as well as Clinical Commissioning Groups across the County have started to work together to review the existing intermediate care and Live at Home Service offer.

The programme is currently in the early stages and we would like to hear your views which will form part of our initial objectives and design for the new services.

Link to survey - Access the survey here

We would really value your response by 19/06/2019

If you have further questions in the meantime, please do not hesitate to contact

Many thanks,

LAH project team


Workforce Development Innovation Fund

Applications are now open for the Workforce Development Innovation Fund. The fund can support employers looking to change the way they offer their services and can apply for funding to help via the following link: Workforce Development Innovation Fund (WDIF).

The fund is specifically designed to support innovative projects aimed at increasing the skills and knowledge of workers as they develop new ways of offering services to improve the quality of care provided.

Applications will close at 1pm on 28 June 2019


Skills for Care workforce information and support

As your Skills for Care Locality Manager for Essex I wanted to take this opportunity to introduce myself and say 'hello' to each and everyone one of you.  My role as LM for Essex, is to support you as a provider of adult social care on all workforce related issues.

You may be aware that Skills for Care is a key delivery partner to the Department of Health and Social Care, and we want to create a well-led, skilled and valued adult social care workforce. Our practical tools and support can help you recruit, develop and lead your staff, retaining them from entry level right through to senior leadership and management roles.

Recruiting & Retention Difficulties?

Perhaps your organisation is interested in finding out how a Valued Based Recruitment (VBR) process can help your organisation by assessing values, behaviours and attitudes not often assessed in 'traditional' recruitment practices. You might want to know how VBR looks beyond someone's job history and qualifications and helps you get to know the real person, (taking into account experiences from all areas of their life, not just previous paid employment). Our evidence suggests that (of people recruited from a VBR process):

  • 58% of people were better at developing the skills needed for their role
  • 72% perform better than those recruited using traditional methods
  • 62% of staff have lower rates of sickness and absence

For further information, please click here.

Registered Manager?

Are you a Registered Manager? If so, we have a dedicated section on our website just for you.  We have created a whole host of tools and resources to support you in your role, including a membership offer. Please click here for further information or contact me to obtain details of the Essex RM Network.

Learning Disability / Autism Provider?

Do you support someone with a learning disability or autism as we have a dedicated section on our website which includes worked examples which you can use as a guide or template to plan their support needs, and their learning and development. Click here for further information:   

If you are a provider of adult social care, and would like to know more about how Skills for Care can help and support your organisation, please do not hesitate to get in touch.

I can be contacted via or via mobile 07516 133 702.


May 2019


Local Health services this May-Day bank holiday

With the bank holiday weekend fast approaching, local doctors have issued a reminder to help your clients to stay well and make sure they have enough medicines.

If they rely on regular prescription medication, check they have enough to last over the bank holiday. If they need more, be sure they order it as soon as possible, as many GP practices and some pharmacies will be closed on the bank holiday Monday (27 May 2019). Details of opening times pharmacies can be found on the NHS website.


Quality Improvement Leadership Programme 

The Mid and South Essex Sustainability & Transformation Partnership (MSE STP) would like social care applicants for this new leadership programme, which aims to bring together local professionals with experience in quality improvement to lead significant changes. The aim is to provide better care for our residents, whilst also improving integration between services.

The application deadline is 11.59pm on 27th May 2019

Please see attached Flyer for more information

Download the Application form

Contact: Preeti Sud


Important: Use of Social Media

We would like to use this opportunity to remind you of the benefit of having effective guidelines in place for all employees on the use of social media at work, outside of work and whilst carrying out their day to day duties. This is particularly important when dealing with vulnerable adults and children as part of the services that you are providing.

It has become evident through recent occurrences that regular reminders and adherence to a code of conduct, covering social media practices, may help avoid significant safeguards being raised and prevent contractual/legal breaches. It may also help regulate the use of sensitive and personal information on social media platforms

Providers and their employees need to be mindful of how they utilise social media on a day to day basis, whether it is for work or personal use. This also includes the use of chat groups on platforms such as WhatsApp and Facebook messenger. What may seem like a straightforward conversation in these groups can occasionally lead to comments that others may find disrespectful and offensive. It is important to raise awareness around how open and visible these conversations can often be to the public.

Following feedback we have had from some providers, we recommend you give due consideration to the following:

  • Employees should not comment about any other employee, supplier and those who use your services. This applies whether employees use your equipment or their own and whether in work or personal time. Such contributions may impact detrimentally upon yours and our interests, whether inadvertently or otherwise.
  • Employees should note that it does not matter whether their posts are made personally or on their behalf. They must consider carefully whether what they intend to say could be detrimental to you as a supplier and Essex Council as your contractor.
  • Employees should take great care not to post anything that could be considered inflammatory. Staff must ensure they do not publish inaccurate, inappropriate or defamatory content.
  • Employees should refrain from involving clients and customers on social media posts and conversations.

Where employees have a grievance or concern about something associated with work, they should avoid using social networking to air it. It would be reasonable to provide a confidential reporting mechanism. This provides your staff with an appropriate means of raising matters of concern about any aspect of all organisations involved.

It would also be appropriate for providers to have an effective whistleblowing policy in place to ensure staff can raise concerns about mal-practice witnessed through social media platforms.

As valued providers, we are confident that many of you already have strict policies in place however, we hope this gentle reminder re-enforces the importance of having oversight and control of information in the public domain.


Book your place at the Essex Care Association's forthcoming Breakfast Conference

The ECA Chair and Committee would like to invite you to our second Breakfast Conference of 2019, bringing you up to date with what's happening in Social Care.

Wednesday 17th July 2019

8.00am to 12.00pm

Best Western Marks Tey Hotel, London Road, Colchester, Essex, CO6 1DU

Speakers will include:-

  • Angela Owens - Therapeutic Social Worker presenting on 'Helping your staff after a bereavement'
  • Susan Banister - speaking on The Slave Free Alliance - Hope for Justice
  • QCIS - speaking about 'Pollards Promise' a charity initiative on making residents dreams come true
  • Directors from Essex County Council - latest news and developments and Question & Answer Session

Cost of Event:-  ECA Members reduced rate of £15 including light breakfast

                           Non ECA Members £50 including light breakfast     

Please book your places directly through EventBrite clicking on the correct link:-

ECA Members

Non ECA Members


April 2019

 Winter Fast Track Acceptance Payment -Update

Just a reminder that Winter Fast Track Acceptance Payment incentive ended on the 30th April 2019. To help us understand how successful the Winter Fast Track Acceptance Payments has been, a survey has been issued on the 01/05/2019 which will be sent toall framework providers. We would request all framework providers to complete the short survey regardless of whether they received the payment or not to help inform future schemes.


Workforce Development Fund (2018-19)    

The Workforce Development Fund supports the learning and development of adult social care workers in England. The fund is still open to claim money towards developing adult social care employees (and is the last opportunity to submit claims for any completed QCF qualifications (excluding Level 5). The Essex Care Training Partnership are the existing grant holders of this fund, and there could be monies available to support your claim, should you meet the eligibility criteria.  The deadline for claims is 31 May 2019.  Therefore, please contact ECTP on Tel: 01268 565551 or email your enquiry to or visit their website by clicking here .

Further information on the Workforce Development Fund for 2019-20 can be accessed by clicking here.  Further information will be available in due course (once the 2019/20 contract holder has been announced).

If you have any queries, please contact Nicola Faulkner (Locality Manager - Eastern) via email on


Equality Act and Recruitment - Pre-Employment Health Questionnaires

We wish to remind providers that when recruiting asking a candidate any questions about a health or disability prior to making a job offer is unlawful under the Equality Act 2010. Information can be requested after an offer of employment has been made but using this information to withdraw the offer could be used against you at a tribunal. Further information about the legislation can be found here -


FREE Trusted Assessor Awareness Seminar

As the highlight of our Skills Academy Programme we are pleased to welcome Melanie Weatherley to talk to us about Trusted Assessors.

The NHS High impact change model has identified the Trusted Assessor role as one of eight key activities in supporting local care and health systems to manage patient flow and discharge. Our speaker has presented nationally on Trusted Assessors on behalf of NHS England at variety of conferences and events. She employs Trusted Assessors in four hospitals in Lincolnshire, plus Addenbrooks and Milton Keynes.

This session will give you an insight into how things have worked in Health and Social Care system as well as some national perspectives. We will also be inviting representatives from local Trusted Assessment initiatives in Essex to share what they are involved in and there will be a question and answer session. We are sure this will be an informative and stimulating discussion.

We will also be inviting colleagues from Health and Social Care to join us for these sessions.

Please book directly through EventBrite using the link in this flyer.

We are unable to take any bookings at the ECA office.


Tackling social isolation and loneliness grants

Essex County Council are grant funding the Delivery Partner service as part of the tackling reducing social isolation and loneliness approach. Across the County there is a new pathway for reducing social isolation and loneliness emerging and by grant funding these services it will allow residents to access the right interventions and offer capacity to this approach throughout Essex. The local authority as well as an Isolation and Loneliness forum have established four strategic aims they would like the services to address:

i.          Communities have a better understanding of the impact of loneliness and how to help each other;

ii.          People who are lonely or at risk of loneliness are identified and able to access local information and support to live well;

iii.         There is a range of community led support to reduce loneliness and build capacity to support people to live well;

iv.         People with additional or more complex needs are able to access support to reduce loneliness.

The application process is being facilitated by our eSourcing portal Please note there is a requirement to register on the portal.

Once registered, the Access Code to view the documents and submit your application on the portal is P96DE98U7D

The deadline for applications is Thursday 18th April 2019 at 12pm


Dementia Action Week 2019 

Dementia Action Week 2019 will take place between 20-26 May. The focus this year is inclusion and in particular, encouraging the public to reach out and talk to people they know with dementia to create a more dementia friendly UK.  Too many people affected by dementia report feeling isolated and cut off from society, losing friends and facing the disease alone.

We'd be interested to know if you are planning any communications / activity around dementia, please email


New SET Safeguarding Adult Guidelines

The Southend, Essex and Thurrock Safeguarding Adult Boards have rewritten the SET Safeguarding Adult Guidelines and the new replacement guidelines are live as from today, Monday 1st April.

What you need to do: 

  • Replace any saved/printed copy of the old guidelines with the new version that can be found and on the website
  • Highlight to colleagues that the SET Guidelines have been changed and share this link to the Guidelines, Policies and Protocols page on the website >
  • Familiarise yourself with the new SET Guidelines, using the summary document & powerpoint presentation that can be found on the website

The full document can be accessed via this link -


Ombudsman issues good practice guide for care providers

The Local Government and Social Care Ombudsman has launched a good practice report, 'Caring about complaints', based on nearly 10 years experience dealing with complaints about privately-funded care.

Access the report


New ESAB Training Brochure 2019-2020

The Essex Safeguarding Adults Board's 2019-2020 Learning & Development Brochure is now available view & download.

Access the brochure.


March 2019


National Recruitment Campaign

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The Department of Health and Social Care (DHSC) is running a national recruitment campaign to drive applications into the adult social care sector. The campaign launched on 12 February with national and regional media engagement. Please visit the campaign website -

We encourage you to be involved and below are a number of ways your can support the campaign:

Advertise your vacancies on DWP 'Find a job'

Social media

Case studies 

Use the campaign toolkit

Click here for our dedicated Hub page


Reminder: Free Training Opportunities

The ECA Skills Academy have various free courses available to book online via EventBrite.

There are still places available on all of the below courses:-

  • Urinary Tract Infection, Hydration and Continence
  • Report writing and record keeping
  • Level 3 Award in Education and Training
  • Sepsis Awareness
  • Virtual Dementia Tour - Half Day Tour
  • Train the Trainer Moving and Assisting including Bariatric

The EventBrite link below will allow you to view all of the available courses and give you all the information on dates, times and venues

Please book any delegate places direct through the EventBrite links. There is no limit to the amount of delegates you can book per organisation.

We are unable to take any bookings at the ECA office including by email.


2018 Annual Relationship Management Survey results

Thank you to all who completed our annual relationship management survey, where we ask for your views on working with ECC. Although Provider responses were slightly down compared to the previous year (-12%), Officer responses were up (193%) and overall scores were up on average 7%.

You can view results from the 2018 survey (as well as the two previous years) on our dedicated Hub page. The findings include recommendations for activity throughout 2019 to improve on areas of perceived weaknesses.

Please take the time to review the results and of course any comments / suggestions are welcome, please email those to


ECA - Skills Academy: Urinary Tract Infection, Hydration and Continence - FREE Half-Day Courses - Book Now 

We are pleased to announce that the next block of the Essex Care Association Skills Academy courses is now open for booking.

We are running separate courses for Home Care and Residential & Nursing on Urinary Tract Infection, Hydration and Continence, so please book on the one most relevant to your work using the Eventbrite links in the flyers (links below). The Flyers also give full details of who should attend; course content and learning outcomes.

The courses are at a variety of venues across Essex - please chose the one most convenient to you.

Please note that the ECA Office is unable to accept bookings.

Funded by Skills for Care, these courses are free to providers, but we reserve the right to make charges and/or decline future bookings for persistent no-shows or late cancellations.

Initially, we are limiting places to two per provider per course so that as many providers as possible can benefit. If there are vacant places nearer the time, we will allow additional places.


Kingsbury Hill Fox Research

Essex County Council has commissioned Kingsbury Hill Fox to undertake a piece of detailed analysis on the Adult Social Care market in Essex from a provider perspective. The purpose is to enable us to better understand the balance between supply and demand, the nature of the available services, the relative strength or fragility of the market and an analysis of the care workforce.

For more information please refer to the letter sent to the market. We would be very grateful if you would support KHF should they contact you as part of their research.


Invitation to attend Disability Confident Workshops

Disability Confident is a UK Government nationally recognised accreditation scheme to support businesses to attract, recruit and retain disabled employees, including people with long-term health conditions. There are three levels of accreditation: Committed, Employer and Leader.

Essex County Council is working with Purple to offer support to our Supply chain partners to help them achieve all three levels of the Disability Confident accreditation.

As part of this we will be running a number of workshops with our Suppliers which will cover the below agenda;

The workshop plan

- Why Disability Confident matters to Essex County Council

- Overview of Disability Confident Accreditation scheme

- Language and Etiquette - exploring myths, pitfalls, fears and tips

- Recruiting talent - exploring the interventions and adjustments necessary during the recruitment cycle

- Retaining talent - exploring the cultural and practical issues of working with disabled people

- Making the commitment and undertaking a mini self-assessment

We are planning to deliver our next workshops in April and June this year. If you would be interested in taking part in these events please contact


Is My Resident Well

North East Essex CCG and partners are very pleased to announce the launch of a new guide, aiming to support Care Home staff in providing the best care for their residents.

The Is My Resident Well Guide helps Care Home staff spot early warning signs and act appropriately when they notice any changes to their residents normal condition. The Guide was first developed by a group of CCGs in North West London and we have adapted it for our local North East Essex use.

The Guide contains 10 questions for carers to think about whilst providing every day care, like washing and dressing. The questions go through simple steps to check; breathing, bowel habits, hydration, pain, confusion, wellbeing and skin health (specifically looking out for the early signs of pressure sores). It is designed to provide a simple method for care workers to assess their residents and it is hoped that care workers will be more confident in recognising some early warning signs of deterioration and be empowered to know what to do and get the right help when needed.

The guide was developed by a collaboration of various organisations and can be found here: Is My Resident Well Guide

We are organising 2 half days local training events to introduce the Guide to care home staff and their Managers. We are hoping the training sessions will improve staff confidence and competence with the use of the guide and the management of the 10 clinical areas described in the guide. Training will be provided by clinical staff from the Care Home Liaison Service and supported by Essex County Council's PROSPER team.

More information on the training dates will follow, but please hold these in your diaries (staff can choose to attend either, not both): 6th June pm or 20th June pm. Booking instructions will follow in due course.

We are confident the guide and the training will improve care for our local Care Home Residents.

Kind regards

North East Essex CCG


Change in non-emergency patient transport provider in mid Essex from 13 March. 

From 13 March 2019, the provider of non-emergency patient transport in mid Essex will be changing from ERS to TASL. This service covers patients living in the districts of Maldon, Braintree and the City of Chelmsford.

Mid Essex Clinical Commissioning Group is working with TASL to ensure a seamless transfer of services. Patients will still receive the same quality of service and the change in provider should have a minimal impact on users apart from a change in telephone number to book the service.

Patients booking number from 13 March

From 13 March, patients can book using the patient bookings line on: 0808 169 9614. Patients will be informed about this through letters, adverts and leaflets (attached is a copy of the leaflet). Please use this number if you book on behalf of patients.

For any journey before the 13th March, please continue to contact the current provider, ERS Medical on their bookings number: 0333 240 4999.

If you have any queries about the service please email or call 0808 169 9612.


February 2019


Open consultation - Learning disability and autism training for health and care staff

Have your say on proposals to introduce mandatory learning disability and autism training for health and care staff.

Consultation Link -

The consultation closes on 12 April 2019


Importance of communicating concerns regarding your clients

Following recent concerns raised with Adult Social Care may we remind all care providers of their responsibility to advise ECC if there are any concerns regarding the adequacy of care packages, to enable adult social care to consider if an earlier review should be undertaken. This is especially important where there may be a change in needs of the client, which will result in the change to the care commissioned by the Council.


January 2019


Nursing and Residential Care Home Infection Prevention and Control Study Day

You are invited to attend a FREE study day. This will support you in keeping your residents / service users free from avoidable infection. 

click here to view full news letter 

click here to book a place 


Managing Norovirus & Hydration Toolkit

Following a number of queries and notifications regarding norovirus, NHS England thought it would be helpful to recirculate the existing guidance and the letter issued by Public Health England (PHE) to Care Homes in September 18.  PHE colleagues have shared the below documents, which make reference to improving hydration in the elderly.

The Norovirus guidance includes advice on avoidance of admission and measures to put in place.  The following link is recommended by the Health Protection Team, as it is easy to use and links to the toolkit too  .


My Care Choices Register (North Essex)

What is important at the end of life?

Over the last 50 years our life expectancy has increased significantly, now on average we can expect to live to our early eighties. This is something to celebrate, but it also brings challenges.

Many people in their later years live with ongoing ill health, with one or more long term conditions. As we live longer, conditions such as dementia become more common. Health care can become more complicated and the future can feel uncertain. It is predicted that the number of people cared for at the end of their lives in care homes will double in the next 20 years.

Conversations about preferences for future care can support those living with frailty and multiple long term conditions, whether in a care home or their own homes. The My Care Choices Register is a secure database for health and social care professionals in North East Essex.  On this register people can record what their priorities are if they were to become unwell in the future. They can record whom they would wish to be contacted in a health crisis, where they would prefer to receive care if this is possible, and what their views are about the type of care they would like, or prefer not, to receive.

To create a register entry, people can either speak directly to their GP, or they can complete a My Care Choices booklet and share this written information with their GP surgery and ask for it to be added to the register.

This information can be seen by GPs, out of hours GPs and community nurses, the hospital and  the ambulance service. This helps these teams to know what is important in a time of crisis.

This process of recording future wishes is called advance care planning. People who have advance care plans are more likely to be cared for in a place of their preference, receive care in line with their wishes and priorities, and their loved ones are more likely to feel that they receive coordinated care in a crisis. We know that most people would prefer not to spend the last days of their life in hospital, but nationally almost half of us do so. People who record their preferences on My Care Choices are much more likely to be cared for at home. Thinking ahead and having conversations about what is important can transform the experience of the end of life. These conversations are not limited to being between  people and their GPs, but can involve all those involved in the care and support of a person. The My Care Choices register improves the communication between health and social care professionals promoting the right care, at the right time for those we support.

You can find out more information on


Essex Care Association Breakfast Conference

The next Essex Care Association (ECA) Breakfast conference is scheduled for 26 February 2019 at the Best Western Marks Tey Hotel in Colchester.

Presentations include: Fiona Davis, Director of Safeguarding and Quality Assurance (ECC) speaking on 'Ensuring Quality'; Michelle Parsons, ECC Procurement, giving an update on the Integrated Residential and Nursing Framework (IRN); Simon Harniess, ECA Director of Development will give an update on the ECA Strategic Plan and introduce the new ECA Skills Academy; and Directors from Essex County Council, bringing us the latest news, as well as the ever-popular question and answer session.

Book your place by emailing:

Please see the attached flyer for more information (this is subject to change).


Tackling social isolation and loneliness grants

Essex County Council are grant funding the Delivery Partner service and a Befriending service as part of the tackling reducing social isolation and loneliness approach. Across the County there is a new pathway for reducing social isolation and loneliness emerging and by grant funding these services it will allow residents to access the right interventions and offer capacity to this approach throughout Essex. The local authority as well as an Isolation and Loneliness forum have established four strategic aims they would like the services to address:

i.          Communities have a better understanding of the impact of loneliness and how to help each other;

ii.         People who are lonely or at risk of loneliness are identified and able to access local information and support to live well;

iii.        There is a range of community led support to reduce loneliness and build capacity to support people to live well;

iv.        People with additional or more complex needs are able to access support to reduce loneliness.

The application process is being facilitated by our eSourcing portal Please note there is a requirement to register on the portal.

Once registered the Access Codes to view the documents and submit your applications on the portal are;

Delivery Partner Grant - V3DT52A7Y4

Befriending service - PU623EY5W6


Brexit 'No Deal' scenario preparations

As part of the preparations for Brexit further considerations need to be made in case of a 'No Deal' scenario. In December the Department of Health & Social Care sent a letter to all providers with advice on what to prepare, and you can access a copy of the letter here. The letter covers the following areas:

  • Business continuity plans;
  • Workforce and the EU Settlement Scheme;
  • Supply of medicines and clinical consumables; and
  • Supply of non-clinical consumables, goods and services

Please read the letter carefully to ensure you will be prepared for this situation. More detailed guidance is also available via this link.


Reminder: Winter Readiness

The ECC website has useful advice and contacts for the winter period,  this includes closures (schools etc), Weather, Travel and Health. Please go to to find out more.

Please also familiarise yourself with the advice on our dedicated hub page Are you prepared for Winter?.


New Cohorts announced for the My Home Life Leadership Programme

We are pleased to announce 3 new cohorts planned for 2019, the attached invites give full details and dates - make sure to look at the right invite and booking form for the cohort you wish to attend. 

There are only 12 places available on each cohort so don't delay in getting your booking form returned as this programme gets booked up very quickly. 

The Residential programme is only open to Care homes in the Essex County Council Local Authority area, this excludes Southend and Thurrock.  If in doubt your Registration listing on the CQC website will state the Local authority area.  The Domiciliary Care programme is open to those who provide a service in the Essex County Council Local Authority Area.   


Cohort 5 for Domiciliary CareAgencies initial 2 day workshops on 14th & 15th May 2019 

Cohort 22 for Residential Care Homes initial 2 day workshops on 17th & 18th April 2019

Cohort 23 for Residential Care Homes initial 2 day workshops on 21st & 22nd May 2019


Both workshop dates must be attended in order to proceed on the Leadership programme.

Please return your booking form to


Carer Parking Permits

Permits for carers parking in residential permit parking areas are available to purchase from the Parking Partnership - The partnership is split into two, North and South, and each covers 6 districts:

North Essex Parking Partnership - covers Braintree, Colchester, Epping Forest, Harlow, Tendring and Uttlesford

South Essex Parking Partnership - covers Basildon, Brentwood, Castle Point, Chelmsford, Maldon & Rochford


Access to end of life care medicines

NHS England wants to hear about experiences regarding access to specialist palliative and end of life care (EOLC) medicines and are particularly interested in sharing possible solutions to any issues or challenges faced. This short survey is aimed at people who are providing end of life care in the community. Please note, this is not aimed at community pharmacists but does include pharmacists involved in palliative care services. Further information about the national EOLC programme is available on NHS England's website. If you have any queries contact

Please could you circulate to relevant people and ask them to complete the survey.  Please feel free to forward onto other relevant organisation for their staff to complete.

Survey closes on 18th January 2019.


December 2018 


Ombudsman Adult Social Care Provider Events

In 2019 the Ombudsman will be running four Adult Social Care provider events, for both providers and adult social care complaint handlers. It is an opportunity to meet other care providers and adult social care complaint handlers, share best practice and learn how the Ombudsman can help you. There is a charge of £50, which includes lunch and refreshments.

To find out more, or book a place follow the link - in care homes

West Essex CCG is developing a plan, as part of the Hertfordshire and West Essex STP, to implement in care homes. This will ensure that care home staff are able to benefit from secure email communication with health and social care professionals. This plan will include dedicated support to homes to implement This has already been implemented in East Herts, further information on the East Herts projects and benefits of within homes can be found here:

 If you have any questions about this exciting project, please contact Claire Cowdery at West Essex CCG via   


Changes to clinical waste collections

Clinical waste includes material like human tissue, blood and other bodily fluids, swabs and dressings, syringes, needles or other sharp instruments.

From 1st January 2019 it is the responsibility of district, borough and city councils in Essex to collect clinical waste generated at home by self-treatment, but they may charge.

Contact details for district clinical waste services

Prior to this the NHS offered a free service for collection of the waste but this is now ceasing.

Clinical waste is infectious and can cause disease and could harm refuse workers, it should never be put in household rubbish.

Clinical waste produced by a healthcare (NHS) worker during a home visit should be removed by them at the end of their visit.

Most clinical waste to be collected will be "sharps boxes" containing used syringes.

For advice on disposal, residents should contact their local council, GP, hospital or health care provider.

Offensive waste, which is non-infectious and does not contain pharmaceutical and chemical substances can be bagged and then placed in with normal domestic (i.e. black bag) waste. Offensive waste includes hygiene waste and sanitary protection like nappies and incontinence pads.

Contact for further information at ECC

Simon Cooper, Waste Strategy Manager

033301 39293


November 2018


Market Briefing on Allied Healthcare

Further to the announcement by Allied Healthcare on 16 November 2018 that they would be selling or transferring their care and support services, Allied Healthcare announced on 28 November 2018 their intention to sell the company to CRG Homecare.   

The sale will enable the transfer of all services to CRG on the same day and CRG will therefore be responsible for delivery of care from that point.  In addition, all current Allied Healthcare staff, including senior management will be transferred to CRG at the same time.

Essex County Council have identified that this will affect over six hundred people within the county.  These individuals are either receiving a Reablement service which is a short and intensive service for up to 6 weeks delivered to people in their own home or they are receiving long term domiciliary care.

Essex County Council has taken the decision to deal with the two services in different ways.


Essex County Council will terminate the current Reablement at Home service with Allied Healthcare and direct award a Reablement service to Essex Cares Limited for a period up to 3 May 2021.

The contract period will enable Essex County Council and the CCGs to continue to review its long term strategy for intermediate care and to engage with the market on potential future models.  The contract term also aligns with the end of the Live at Home framework.

Domiciliary Care

Current domiciliary care, extra care and 24 hour care services with Allied Healthcare will remain with Allied Healthcare, under the new ownership of CRG Homecare.  

We would like to thank all Live at Home organisations who expressed an interest in the domiciliary care transfer and to thank our care providers generally for your continued support through this difficult time.

Should you have any questions or concerns or wish to discuss please contact


IRN 2019 - Tender Update

ECC and CCGs will be opening up a Tender at the Beginning of December 2018, subject to governance, for the new Older People Residential Services Framework, which will become operational in June 2019.

ECC and CCGs have completed a number of workshops and surveys with the market, we have listened to the valuable feedback provided by providers to understand what would be needed to incentivise providers to join a framework. The new offer includes; Increasing rates on the framework for both residential and nursing services, rationalisation of Key Performance Indicators (KPIs) and Management Information (MIs) and the bidding process has been streamlined to make it easier to become a framework provider. ECC are also committed to investigating a way of implementing 3rd Part Top Ups on the framework and work is continuing to facilitate this.

There are plans to hold a bidder information event held following the launch of the tender, final details will be sent out to providers. There will also be a number of library drop in sessions organised. Currently the following session has been confirmed;

  • Braintree Library 10am - 12pm Thursday 13th December

We are in the process of finalising other session across the other districts and these will be advertised on the events section of the Care Information Provider Hub (/events-provider-hub/forthcoming-events-and-training/)

If you have any questions please direct them to the IRN mailbox (


Important: Public Health England advice regarding assessments in hospitals affected by norovirus

Norovirus outbreaks are unfortunately a common problem in care homes and acute hospitals. Whilst unpleasant there are rarely any complications in those affected other than dehydration. The major problem is the interruption to services when staff are affected and patients and care home residents require isolation and extra nursing care.

Although many people may have norovirus in their stools in general it is those who have acute diarrhoea and vomiting who are likely to spread it.  Prevention of onward spread from cases requires careful attention to hand hygiene and appropriate use of gloves and aprons.

There is no justification for avoiding contact with asymptomatic individuals, even in affected areas in hospital or care homes, providing good hygiene is practiced. Care staff should therefore continue to conduct assessments in hospitals affected by norovirus. Now that we have entered the winter season the risk of contact with a case (whether identified or not) is as likely in the general community as in hospital.

Further detailed guidance is available at:


Dedicated 111 service for Care Homes (Mid and South Essex)

Care homes across Mid and South Essex can gain rapid access to GP support when calling NHS 111, by following the *6 process. The *6 process supports the evidence base that early intervention from GPs can have a positive impact on care home patients.

When care home staff call the NHS 111 service they will be given an option to press *6 and their call will be answered by a 111 advisor as soon as a call handler is available. By dialling *6 the call handler will be alerted that the call they are about to take is from a care home.

The call handler will take the patient's details, complete a short initial screening process and then pass the caller to a GP for a detailed assessment by telephone.

Following this assessment the GP will identify the appropriate course of action that should be taken in terms of continued care for the patient.

Note: During normal working hours, care homes should continue to contact the residents own GP, or the care homes aligned Practice, in the first instance.

If you have any questions please contact IC24 at


The Dementia Challenge

How could you support Essex County Council to improve the lives of people living with Dementia, their families and Carers in the community?

Dementia can make people feel alone, frustrated and like they have lost their identity. People can no longer do the things they once enjoyed and have greater care needs putting an emotional and physical strain on all involved.

There are real opportunities for innovation in Essex to ensure that people have the best support available to live well with dementia. We want Essex to be more inclusive for everyone living with dementia and empower people to live the life they want in the community for as long as possible.

Please email with your ideas and suggestions by 31st December 2018

Click here to view Facts, Our Priorities and Current Provision


Winter Pressures 2018/19 Winter FAST TRACK ACCEPTANCE PAYMENT

ECC are pleased to announce the commencement of a new initiative the Winter Fast Track Acceptance Payment as a result of money recently received to support winter pressures 18/19.

The aim of this payment is to support all our domiciliary, residential and nursing framework providers to secure resource during the winter period to help speed up discharge from hospital or interim care during the winter period by gifting £500 for each placement that is made that supports the aim.

The initiative commences on 16th November 2018 and is planned to continue until 30th April 2019.

Framework Providers will have received full details of the terms and how the payments will be made by email. For any queries or further information please contact us at


GSF Care Home Programme 

We are delighted to be able to offer an excellent opportunity for nursing and residential homes to take part in the Gold Standard Framework Programme for Care Homes.

This programme is recognised by CQC and has been shown to improve quality of end of life care for residents. It has also been shown to improve staff retention.

Funding has been made available for train the trainer sessions to be delivered to 2 senior staff from each care home. It is hoped that care homes will then implement the Gold Standard Framework and progress towards accreditation.

This programme is supported by the CCG and Essex County Council and is being hosted at St Helena Hospice.  This training will support the end of life training requirements identified within the IRN framework contract specification. We hope to launch the second wave of trainer training in March 2019. Places will be allocated first to interested nursing homes and subsequently to interested residential homes.

To find out more information, St Helena have arranged a free open access information session on Thursday, December 6th 2018 from 14:00-16:00.

Home care flyer

Interest session


A unique opportunity to join My Home Life Essex!

We are very pleased to announce the next cohort of the My Home Life Leadership support Programme for residential care home managers and deputy managers. This programme is open to both Older People and Adults with Disabilitiy/Learning Disability Residential Care services.

'My Home Life' is a UK wide initiative that promotes quality of life and delivers positive changes. It is based on a vision for best practice that is evidence based and relationship centred, led by City University in partnership with Age UK.    

The Programme provides an opportunity to re-examine and grow leadership roles, develop new skills and lead on best practice.

Cohort 21 commences in February 2019.  To book a place please complete this booking form and return to   

More information on My Home Life can be found at;


New approach to tackling loneliness and social isolation 

Essex County Council has been working with a wide range of system partners to develop a new approach to tackling loneliness and social isolation. Through this work we have developed four key ambitions for communities and citizens across Essex, and we are progressing multiple strands of activity to contribute to achieving these ambitions.

We have used the extensive insight gathered from partners across Essex to shape very high level ideas around a new approach to addressing loneliness and social isolation and we would like to share these with you.

This Market Event will be a follow up meeting to the events we held across the county in May 2018 where we will be sharing our new approach and you are able to come with your own questions and enquiries.

This event will take place at County Hall, Chelmsford on Tuesday 20th November with a start time of 10am. Please come to Reception where you will be collected and escorted to the Council Chambers.

You will need to book on to this event using the Eventbrite link below


Re-opening of Live at Home framework

We are pleased to announce that the Live at Home framework (LHRL) and the LHRL annual review have now re-opened.  This is an opportunity for domiciliary care providers who have not yet joined the framework, to apply to do so.  Benefits of being a part of the LHRL include:

  • Being offered packages before spot providers. Currently we issue a spreadsheet on daily basis showing all available packages in a district from which providers select the ones they are interested in. This allows providers to understand the spread of packages across a district which in turn can support them to build efficient and sustainable rounds.
  • Participation in group transfer processes via group batching and/or mini-competitions that allow framework providers to bid for groups of packages prior to these being offered to the spot market
  • The opportunity to work more strategically with the Council to help shape the way Adult Social Care commissions domiciliary care services in the future.

For new bidders, if you would like to be invited to submit your bid, please email with the appropriate contact email address for your organisation.  We will add your details to Delta (our e-sourcing tool) which will generate an automated email to your designated email with a link to the Live at Home tender.  From there you will need to register to be able to access the documents and submit your response.

Existing framework providers are required to submit an updated pricing matrix in order to remain active on the framework from 7th April 2019.  All existing providers should have received an email with a link to the relevant tender.  If you have not, please email us at  To support the current LHRL providers in completing the documentation for this process, an event is being held in the Council Chambers, County Hall, Chelmsford CM1 1QH on Thursday 8th November 2018 from 10:00am to 11:00am where we will share information about the process and respond to any questions you may have.  There are still tickets available for this - please email us at the above address for the link to event and password.

Please note this event is for existing providers only.  There are no tickets left for the event for new bidders, however, slides and information from this event will be posted on these pages.


October 2018


Safe and Well Visits

fire essex logo 

Our Safe and Well Officers can fit smoke detectors,and specialist sensory alarms if required. We risk assess each home we visit, ensuring that the right alarms are fitted in the most appropriate places.

On every visit we'll discuss...

Fire Safety

As you would expect, we'll talk about fire safety, and give advice and guidance on how the resident can live more safely at home. We'll talk about the importance of having working smoke alarms, situated in the best places in the home. We'll ensure they have an escape route planned, that everyone who lives at the property knows about. We'll talk about the little things someone can do to protect themselves and their property from fire, such as shutting internal doors at night or replacing box plugs. And we'll talk about the most dangerous rooming their home - the kitchen.

Home Security

All of our Safe and Well Officers are trained basic Home Security Advisors. That means they can offer information, advice and guidance about how the resident could make their home less vulnerable to burglars and fraudsters. We'll discuss the security of their doors and windows, and where they keep their keys. We'll look at the perimeter of the property and may be able to suggest ways of making it less vulnerable to burglars. We'll make sure they know our key personal safety messages, especially in relation to doorstep fraud.

If someone needs it, we can also offer help with...


If a resident can't easily move around the house, they may find it more difficult to leave the property in a fire. All of our Safe and Well Officers are fully trained, Trusted Assessors and can offer advice and guidance if an individual is concerned about their mobility or slipping, tripping or falling. We can also order a range of equipment, such as grab rails to help at home. Most items can be ordered and fitted within five working days, free of charge.

Health and Wellbeing

Often, there is other health and wellbeing related factors that can increase an individual's vulnerability to fire or burglary at home. If they need extra support or guidance related to their health, wellbeing or lifestyle, and we aren't the expert, chances are we know who is. During a Safe and Well Visit, we can help people to find the support they need, and refer them directly to appropriate services and organisations. We're always willing to listen, and help where we can.

Our Service Values;

We are Open, Honest & Trustworthy, We are Courageous in everything we do, We work as One Team, We are always Professional, We value the Contribution of all.

follow these links:

call to action

information sheet 


Recovery Model For Adult Social Care 

what is it?

Essex County Council Adult Social Care is looking to transform the way that it supports Essex residents.

You may have heard of the Recovery Model. It is a model that has been embraced by Mental Health services across the UK for a number of years.

The Recovery model recognises that whilst people may not have full control over a condition that has placed some restrictions on their lives it does allow people to have full control over their own lives. The model supports a way forward that looks beyond any life restrictions but rather focuses on current abilities, interests, hopes and dreams and encourages people to move forward to set new goals and utilise resources and support currently available around them.

By building and adding to our existing strength based approach to social care we will adopt a change of culture.  At foundation level the recovery approach reinforces Social Care staff to have discovery led conversations with Essex residents to support them to improve their lives and achieve the outcomes that matter to them

who is it for?

Alongside ECC Social Work staff the training will also let ECC partner organisations in the form of Care Provider services (both Residential and Domiciliary) to understand the model that we are striving to work to.

1.Understand and explore the concept of recovery in relation to clients facing different challenges (mental health, learning disability/autism, physical impairments and long term health conditions, dementia)

2.Explore the implications of a recovery approach in relation to individual clients

3.Develop a more recovery-oriented approach in their work

4. Explore the implications of a recovery approach in relation to key areas of work ( discharges,safeguarding/risk,Autism/Learning Disability and Long Term Health Conditions) and develop more recovery-focused practice in these areas.

current availabilities:

Choice of A.M or P.M sessions on each day:

22nd October Weston Homes, Colchester  (30 spaces available on each session)

25th October Writtle College, Chelmsford  (30 spaces available on each session)

5th November Holiday Inn, Basildon  (30 spaces available on each sessions

Am session is 9.30am to 12.30pm

Pm session is 1.30pm to 4.30pm



Tovertafel 'Magic Table' Pilot - Expressions of Interest

The Quality Innovation team are looking for Two Residential Care homes or supported living services for people Living with a learning disability and or Autism to pilot the innovative Tovertafel ('Magic Table' in Dutch).

The Tovertafel projects, onto a table, a series of games for people living with a learning disability and or Autism, engineered to encourage instinctive participation, inviting engagement and stimulating a level of physical and social activity. The games were developed specifically for people with a learning disability and or Autism and can be played both independently and under supervision.

The pilot will require the home to undertake observations of interaction and record their emotional wellbeing, their engagement and attention with the activity and whether there is a difference in their behaviours before and after interaction with the Tovertafel. We would also like to hear how and when the Tovertafel is used to support people living with a learning disability and or Autism, for example at night when a resident wakes and is restless, unable to settle again or late afternoon when a person may become agitated, as group sessions or individually.

The expectation of the pilot is the home will fully utilise the Tovertafel making it available to residents at all times.

The Tovertafel and 8 games will be provided free of charge and installed by the supplier of the Tovertafel, however there are important installation requirements which the home must ensure are in place prior to installation, details can be found here.   

Installation requirements and information:

Tovertafel original

Installation requirements

Power supply and installation

Height of Tovertafel

If you would like to take part in the pilot or would like to discuss in more detail please email


Prosper project published in the Journal of the Royal Society of Medicine

Essex County Council's award winning Prosper project has just had an article published in the Journal of the Royal Society of Medicine detailing the findings of its initial first 2 years following an evaluation undertaken by UCL Partners.  Prosper is now in its 4th year and continues to evolve through partnership working with with care providers. If you would like to be involved in Prosper email:

Follow this link to see the article:


Launch of the Red Bags in Mid Essex on 1st October 2018


Please see message below sent on behalf of Mid Essex CCG,

Following the engagement events with Care Home representatives in September, please see below refreshed paper work for Care Homes in support of the Red Bags Hospital Pathway.

Representatives from the Mid Essex CCG visited Care Homes on 1st of October to deliver the Red Bags. We expect the care homes to start using the Red Bags for their patients from 1st of October 2018.

The information below needs to be included in the Red Bag when the patient is taken to hospital:

Following information from the attachments below:

1)         The Red Bags checklist 

2)         Care home to hospital form - these needs to be completed when an ambulance is called for patient to be taken to hospital

3)         Health Care Summary Record

4)         Confidentiality form - this stays on the front of the bag

5)         Reminder card - this stays in the bag

6)         Cleaning instruction - this stays in the bag


Following additional information the Care Home needs to include:

1) Personal belongings including  pair of clothes, glasses, hearing aid, denture, etc..

2) Readily available medication such as inhaler, eye drops, prescribed cream, etc..

3) A Medication Administration Record (MAR sheet)

4) Weight Chart

We want to take this opportunity to thank you for attending the engagement events in September and supporting the Red Bags hospital pathway for the Care Home residents, which we hope will help improve their experience and quality of care while in the hospital.

 Kind regards,

 Procurement Services


Colchester Bus Stop reallocation

The County Council has been working in partnership with Colchester Borough Council 

and the commercial bus operators to make changes to the use of bus stops around Colchester. Key improvements will include bus service punctuality, reductions in bus stop congestion and better customer information in relation to the services using a bus stop.

The changes will be implemented from Sunday 21 October and a press release has been communicated.

So that you are updated with all communications, please see below  a letter giving details of the changes, a document showing common questions we anticipate will be asked and 3 further documents:

.           Letter giving details of changes

.           Document showing common questions we anticipate will be asked

.           Colchester Bus Stand Leaflet

.           Colchester Bus Stand Poster

.           Colchester Bus stop map



Service Placement Team Christmas 2018 and New Year Cover

Please click on the below image for SPT cover over Christmas and New Year.

SPT Xmas 2018


September 2018


Extension of NHS seasonal influenza vaccination for care workers

In 2017 NHS England provided additional funding to support the delivery of flu immunisation for social care workers that offer direct patient/client care. This will continue in 2018/19 and will be extended to include health and care staff in the voluntary managed hospice sector that offer direct patient/client care. The vaccinations will be offered by GP practices and community pharmacies.

The extension to the seasonal influenza vaccine will be available to:

  • Health and social care staff, employed by a registered residential care/nursing home or registered domiciliary care provider, who are directly involved in the care of vulnerable patients/clients who are at increased risk from exposure to influenza. Vulnerable means those patients/clients in a clinical risk group for flu or who are aged 65 years and over.
  • Health and care staff, employed by a voluntary managed hospice provider, who are directly involved in the care of vulnerable patients/clients who are at increased risk from exposure to influenza. Vulnerable means those patients/clients in a clinical risk group for flu or who are aged 65 years and over.

Any queries can be directed to NHS England at


You could claim money towards developing your employees

If you're an adult social care employer in England, you can claim the Workforce Development Fund (WDF) towards the costs of your employees completing adult social care qualifications and learning programmes. WDF funding is made available by the Department of Health and disbursed nationally by Skills for Care. This funding is allocated locally throughout Essex, Southend and Thurrock by Essex Care Training Partnership.

You can claim for qualifications and learning programmes completed between 1 January 2018 and 31 March 2019. You can claim WDF towards the cost of course fees (or employer contributions) and associated costs, such as employees' salaries whilst they are undertaking training, coaching and mentoring costs, venue costs for the training and wage replacement costs. You can also claim WDF towards the cost of some Apprenticeships.

The WDF contribution depends on the size of the qualification or learning programme. All qualifications and learning programmes are funded up to the value advertised on completion. A maximum of £1,200 can be claimed per learner per funding year. Funding years run from 1 April to 31 March.

Here are some examples of what could be claimed:
. Level 2 Diploma in Care: £690
. Level 3 Diploma in Adult Care: £870
. Level 4 Diploma in Adult Care: £1,050
. Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services, adult pathways: £1,200
. Level 5 Certificate of Fundamental Knowledge in Commissioning for Wellbeing: £300
. 'Lead to Succeed' learning programme: £350

To find out more please contact tel: 01268 565551 or email


Essex Care Association Breakfast Conference

The next Essex Care Association (ECA) Breakfast conference is scheduled for the 6 November 2018 at the Best Western Marks Tey Hotel in Colchester.

Keynote speaker is CQC Inspection Manager, Victoria Rose who will present on Driving Improvement in Social Care. Also presenting will be Councillor John Spence, Cabinet Member for Adults and Health for Essex County Council along with Attwells Solicitors giving an update on the 'sleep in' crisis, Citation presenting on HR Issues and as usual representatives from Essex County Council.

Please see the attached draft flyer for more information (this is subject to change). 


August 2018


ECC's Market Position Statement

As a commissioning organisation ECC periodically produces a Market Position Statement to understand our care market to ensure we have the right provision in place both now and in the future. Our aim is create a stable market that can meet demand.

Traditionally our statement would be a downloadable document which would be reviewed again in a number of years. However, our Provider Hub allows us to be more dynamic and offer a 'live' document, allowing the information to be up to date and relevant, based on the latest data.

The Hub offers Essex providers a wealth of information including our current activity, future vision and commissioning intentions, opportunities for providers, latest news and events, statistical data, contractual information, contact details, resources, quality and workforce initiatives. With open access to available opportunities, including free training courses, as well as giving providers the opportunity to help shape the site we believe this gives our providers something unique.

You can view our Vision pages here, which include the previous MPS document. As always we welcome your feedback. Is the Hub the right platform for a Market Position Statement? Is the current information helpful to your organisation? Please send any comments to


Hospital Transfer - "The Red Bags Scheme"

The Hospital Transfer - "The Red Bags Scheme",  helps provide a prompt, safe and efficient transfer of clinical care, when a resident moves between a care home/nursing home and other clinical settings, such as; hospitals.

Mid Essex Clinical Commissioning Group and partner organisations (care homes, hospital and ambulance service) have agreed to adopt this scheme as part of NHS England's New Care Models programme to improve the quality of care for the residents in care home and nursing home settings, as well as to better support communication between local care homes, ambulance service and hospitals.         

The aim of this initiative is to help Mid Essex care home residents receive an improved experience and quicker transfer if they become acutely unwell and need to go to hospital. As well as quicker and effective person-centred treatment upon arrival by ensuring medical teams have the relevant information to assess and provide the appropriate treatment plan. At the point of discharge, the care home has the relevant information to enable continuity of care and that all patient property is returned.

With this in mind, the Mid Essex CCG has agreed with partner organisations to launch the Red Bags in Mid Essex on 1st October 2018. Each care home and nursing home will be provided with set allocation of the Red Bags that the homes will use when a patient gets admitted in the hospital.

To support the launch of the Red Bags and speak to you and your colleagues to take your view and feedback in planning of the launch, The Mid Essex CCG have organised four soft launch events in four localities for Care home and Nursing home colleagues. We want to invite you and your care home/ nursing home staff to attend one of these events at a care home/nursing home near you. Dates and venue details are as per below:

  1. 10/09/18  from 2pm - 4pm - St Georges Care Home, 18-20 Avenue Rd, Witham CM8 2DT
  1. 11/09/18 from 2pm - 4pm - Admirals Reach Care Home, Ridgewell Ave, Chelmsford CM1 2GA
  1. 13/09/18 from 2pm - 4pm - St Peters Hospital, Spital Rd, Maldon CM9 6EG 
  1. 14/09/18 from 2pm - 4pm - St Marys Court Residential Care Home,  St Mary's Court, Deanery Hill, Braintree CM7 5SR

Please come and join us to have a chat about the Red Bags and share your views and ideas over a cup of tea/coffee.

Please contact or  if you have any queries on the above or require further information.


Funding announced to prevent homelessness and insecure shelter

Information regarding grants available to fund projects / activities to prevent homelessness and insecure shelter is available in this flyer


Guidance on outbreaks of influenza (flu) in care homes

Public Health England has just released the latest guidance for outbreaks of flu in care homes, including what to look out for and how to prevent and control an outbreak.


Essex Care Sector Awards 2018: The Prospers

The nomination window for this year's Essex Care Sector Awards opens on Monday 6th August 2018.  There are 14 awards up for grabs!  The Awards are open to all sectors of care including Domiciliary Care, Day Care, Residential Care Homes, Nursing homes and Learning disability services.

To enter download the nomination form and category criteria and email completed forms to by 5pm 21st September 2018.

Shortlisted entries will be invited to the awards gala ceremony taking place on the 4th December at the Chelmsford City Racecourse where the winners will be announced.

Thank you to our sponsors for this year's awards; Florence, Tovertafel and Training2Care.

Flyer for the event.



News Archive

Previous news items can be accessed using the navigation on the left.


Last Updated: 19 August 2019



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