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January 2020


Workforce strategy survey - what should we commit to do?

We want to help you recruit and retain staff. This workforce survey is for you to tell us how we (ECC), you and other health and care organisations can help. The Council is working to produce a care market workforce strategy (for adult social care services) and we need your views to help inform the document. Please take  5 minutes to tell us your thoughts and shape this important piece of work. The survey closes on Friday 31 January

Please email should you have any questions.

New Falls Improvement Group 

Do you have an interest in Falls Reduction? Mid Essex CCG have joined forces with partners from the local health and social care system to create a new Falls Improvement Group for mid Essex area. The group's aim is to work collaboratively on improving falls and would welcome care home partners to get involved. If you are interested in attending the group (6 weekly meetings at Broomfield) or would like to learn more about how you can reduce risk of falls, please email Louise Pinder (CCG Resilience Team) on  

Annual health checks for adults with a learning disability

It is well recognised that people with learning disabilities have poorer physical and mental health than other people and die younger. Many of these deaths are avoidable. Annual Health Checks can be offered to anyone on the learning disability register aged 14 years and older. We know that not everyone registered with their GP in Essex as having a learning disability is getting an Annual Health Check (AHC). AHCs can identify undetected health conditions early, ensure there are effective ongoing treatments and establish trust and continuity of care. In line with the NHS Long Term Plan, Essex County Council is committed to reducing health inequalities faced by people with learning disabilities to lead longer, happier, healthier lives. Increasing the update of annual health checks was one of the measures identified to help. Please see the attached documents that outline what an individual with a learning disability can expect when they visit their GP and details of how Annual Health Checks work (gold standard).

Important reminder regarding assessments

To All Home Managers

Throughout the winter months it is important we work together to ensure our plans for keeping residents safe and in good health are robust. Older people are particularly vulnerable during winter months and we urge all social care providers to particularly consider capacity and contingency plans at this time. Please see attached Public Health England letter detailing winter illness preparation advice and NICE guidance for infection prevention.

As you will be aware hospitals will be under increasing pressure to keep bed capacity at a maximum during this period.  It is imperative that when you are requested to undertake an assessment of any kind for someone residing in a hospital that it is done as soon as possible after being notified of the request. If the person is then being discharged into a residential or nursing service, for example, it is important that the home admits/re-admits the person as soon as possible once the assessment decision has been made. Ideally this should be done on the same day as the referral request. The same standard should be applied 7 days a week.

Also please be reminded that for those leaving Broomfield Hospital, the Trusted Assessor can support in completing the preadmission assessment.

We would like to take this opportunity to thank you in advance for your support over the winter months.


Free Sepsis Training

NHS Castle Point and Rochford CCG and NHS Southend CCG are offering Free Sepsis Training to care staff to build awareness on how to identify sepsis, what to do once identified and when to get help. This will be held on Wednesday 5th February 2020 from 9:30 to 12:30 at the Skylark Hotel Southend. To Find out more information and to book a place please see the attached flyer.


December 2019

 EU Settlement Scheme - Essex Update

The EU Settlement Scheme is the government programme which allows EEA & Swiss Citizens, as well as their non-EEA family members, to apply to remain in the UK after it leaves the EU.

In order to gain a full understanding of how to apply for the scheme and which status someone may be eligible for, please visit:

The application can be done at home, using a device with an internet connection for the main application. There are a couple of options for the 'scanning documents' section, all of which require a download of the 'EU Exit: ID Document Check' app.

1) Android device with:

  • Android 6.0 and above - this can be found in the device settings
  • at least 135MB of storage space to install the app
  • connection to 3G, 4G or WiFi
  • NFC (Near-Field Communication) so the app can scan the document - this can be found in the device settings. If the phone can be used to pay for things using contactless, this means it has NFC and the app can be used

2) Apple Device (iPhone 7 or newer) with:

  • iOS 13.1 or newer -(to find the software version installed, go to Settings > General > About)
  • at least 120MB of storage space to install the app
  • connection to 3G, 4G or WiFi

3) A visit to your nearest digitally assisted application

  • Essex county council has now implemented Scanners in the following location to aid with settlement status applications:

    -Basildon Library

    -Chelmsford Library

    -Colchester Library (Colchester Borough Council)

    -Harlow Library

    These are free to access via a walk-in service. The librarians are trained to aid with the document scanning. Computers can also be booked per hour via the libraries website, in order to complete the rest of the application.

    If you choose to use our service please do not start your online application before your document has been scanned.

    All applicants must attend, including children, as a photo needs to be taken of each applicant during the process.

    We do not charge for this service. You do not need to book an appointment, but you may need to wait for a member of staff to be available before you can be seen.

    You will need to bring with you:

    • a current valid biometric EU, EEA or Swiss passport or Biometric Residence Card for each applicant
    • a mobile phone that can receive text messages
    • an email address to use to complete your application.

    We will not need to keep your ID document and in most cases you should not be asked to send your passport anywhere else after it has been scanned.

    For further information regarding the scheme within Essex, the libraries or anything similar, please go to:
  • Tendring District Council has benefitted from the help of a worker from Migrant UK. This worker is available to help understand the EU settlement scheme and advise on what an individual may need to do to ensure that rights are protected and they can continue living in the UK after it leaves the EU. David is running drop in sessions from 10am - 2pm at 88-90 Pier Avenue, CO15 1TN. Appointments can also be made by contacting:


Subsidised Training Opportunities 

Adult Community Learning (ACL) in partnership with Essex County Council Economic Growth team are delighted to offer a number of subsidised training opportunities to the care provider market. These training programmes aim to support the development of care management skills, leadership and team skills, and digital skills. In addition to these programmes, there is the opportunity to undertake unit accreditation towards achieving a L4 Adult Social Care Diploma.

 The training is subsidised by Essex County Council and there are a limited number of places on each programme.

Please see attached flyer for course information and contact details.


Flu vaccinations for care sector staff

 Please be reminded that frontline care staff are eligible for free flu vaccinations on the NHS. As an added incentive Public Health England and the NHS will be giving certificates to organisations who ensure their staff are vaccinated. Further details are within the flyer attached.

We urge you to ensure your staff receive the vaccine for the safety of those in their care.


Meaningful Lives Facebook Channel - help us spread the word 

The Meaningful Lives Facebook channel is live and we would appreciate your help by sharing the link to help get the message out across Essex and for the new page to start gaining a profile. The Meaningful Lives Matter program is the biggest transformation program in Essex and is a new countywide movement to transform the lives of children and adults with learning disability and/or autism in Essex.  The page is designed to inform our Learning Disability & Autism communities about the services we offer, events, news updates and awareness campaigns. Access the page here:

We would also welcome any uplifting or interesting stories from your schemes and residents for consideration to include in the pages. Please send these to


National Medicines Safety Improvement Programme

UCLPartners has launched a programme of work to support improvements in the safety of medicines administration in care homes. This work is part of the National Medicines Safety Improvement Programme, commissioned by NHS England and NHS Improvement and being led in your region by the UCLPartners Patient Safety Collaborative. This is an important programme to try and reduce the harm suffered by people living in care homes on the occasions where medicines are not given as intended. You can read more about the programme in the attached document.

 To help with this work, we would like to invite you to complete an e-survey on behalf of your care home - you can complete the survey by following this link - The deadline for the survey is 31 January 2020. Your responses will be treated in confidence, and will help to shape what the national programme will look like and how UCLPartners can support you.

 If you would like to discuss this survey or the programme further please contact Emma Mordaunt ( or Mandeep Butt (


November 2019


Digital solution to support people using Direct Payments

As part of the Choice and Control transformation programme where Essex County Council are aiming to embed personalisation across all that we do in Adult Social Care, we are undertaking a test and learn project to see if we can improve and broaden our offer to people who receive Direct Payments.  This will involve trying out a digital solution that allows people to manage their direct payment and place orders for services through an online platform. 

The platform offers the following functionality.

 The opportunity for the adult to:

  • See their support plan
  • Purchase their care and support through an e-market place
  • Recruit PA's
  • Manage time sheets and invoices
  • Pay providers quickly and efficiently
  • See their budget and what their contribution/assessed charge is
  • Set up a direct debit to pay their assessed charge

We are planning to undertake the test and learn to see how this works and whether it can become part of the offer.  We will run the test and learn in the Mid Quadrant with a mixed group of adults form April to December 2020.

If you support someone who pays for their care via a direct payment this may impact upon you.  Once we have recruited the adults to be part of the test and learn we will contact the providers that work with them to ensure that the system works smoothly and that the payment mechanisms are set up properly.

We would appreciate your support and co-operation throughout this process if it involves your organisation.

For Further information contact Stephen Watt


Annual Provider Relationship Survey 

The Annual Provider Relationship Survey is live and we need as many care provider responses as possible. Please click the link below to access the survey.


Your feedback is extremely valuable and the data obtained from your anonymised answers will be used by senior managers and directors at Essex County Council to help plan future activity.

The survey, which is being conducted by an external agency Enventure Research, is made up of quick and easy to answer questions which you can complete in around 10 minutes.

Please forward the link above onto your teams so they too can take part.

If you have any questions about completing or accessing the questionnaire, please call the survey helpline on 0800 0092 117 or email  


Care Worker Survey Results

We're pleased to announce the care worker survey results are now available and can be accessed here. Thank you again to everyone who responded, the responses you gave will be used to inform ECCs future workforce activity. If you have any questions or comments on the findings please email You can also find useful information to support recruitment and retention on our Hub workforce pages.


EPUT Care Home Training Provision Review

EPUT would like your feedback on the training currently provided and have produced this short questionnaire.

Please return your completed questionnaire to Sharon Earl, Committee Secretary, by e-mail, by post 12 Castle Road, Rayleigh, Essex SS6 7QF or over the telephone Tel: 01268 464508.


E-Procurement Update

Thank you to those who attended our E-Procurement workshop on the 27/09/2019, your feedback is very valuable to our project team. Please note, you can obtain a copy of the slides and the feedback from this event on the provider hub. 

We are hoping this article enhances your knowledge of our E-Procurement project, particularly for those who were unable to attend our workshop and for those who did, this article should serve as a progress update.

What is E-Procurement

E-Procurement is a digital approach to the sourcing of Domiciliary Care. We recognise that that there are a number of efficiencies that can be realised through commissioning requests for care via a digital platform for both Providers and Essex County Council (ECC).

Our Journey so far

Our Project Team have been understanding what methods are currently used to source Domiciliary Care through engagement with our Service Placement Team (SPT), Adult Operations and our Providers. We have held a series of workshops and these have provided us with a comprehensive overview of 'as is' processes and increased insight in relation to shortcomings with current ways of working for both ECC and Providers.

The feedback obtained from these workshops will help to inform improved 'to be' processes and support with the building of system requirements.

Further to the above, the Project Team are actively engaging with potential Suppliers of the Technology and understanding the digital capabilities of each solution being offered in order to ensure the product chosen works effectively, not only for ECC but equally crucial, our Providers.

In respect of timelines for implementation, our Project Team are currently giving this careful consideration, in order to ensure we have taken onboard feedback and undertaken 'due diligence', prior to rolling out our final solution. In view of this, it is highly likely there will be a pilot during 2020, followed by a phased implementation in 2021.

We would like to take this opportunity to thank you for any contributions made to our E-Procurement project to date and we will keep you informed with our progress and upcoming opportunities to get involved.  If you would like further information on the project or how you can be involved in the pilot please contact the project team via


National Safeguarding Adults Week - 18th to 24th November 2019

 During this year's National Safeguarding Adult's Week, the Essex Safeguarding Adults Board are encouraging Essex residents to improve their understanding of some of the major adult safeguarding issues that agencies tackle within Essex.  Over 7 days there will be 7 different safeguarding issues that will be explored through 1-minute videos of true stories of real people from Essex, Southend and Thurrock. The campaign will highlight the information that people can access to get help and support for themselves and others who may be suffering from abuse. To find out more and watch the videos, visit the Essex Safeguarding Adults Board website.


Helping to prevent infection

Please see attached a quick guide for managers and staff in care homes, produced by NICE and SCIE.


Short-Term Enablement Tender opportunity

Essex County Council have launched a tender for Short-Term Enablement services across Essex in five geographical lots.

To view the tender documents and to make a submission, please go to: using access code 3A4ES9YVD8.

Clarifications must be raised via BIP Delta messaging system before deadline of 5pm on 2nd December 2019 & all bids must be submitted by 12 noon on Wednesday 11th December.

For more information on the tender click here.


NHS Mail Launch Event

Attend the launch event on 20 November to find out more - access the Flyer and Agenda

The NHS will stop using fax machines from April 2020.

NHSmail ( is recognised as the secure email service across the NHS.

All care sector providers can have free access to NHSmail on completion of the NHS DSP toolkit.  Information on how to complete the toolkit is available here ( and a video from care providers promotes the benefits ( 

For help and support please contact -



Request for user groups to trial new dementia mobile app

How Do I? have developed a mobile app to help those living with dementia and are looking for test and learn user groups to take part in a 6 week trial to try the product before it is released next year.  The app, which is support by the Alzheimer's Society Accelerator Programme, shows videos to the user to help with completing tasks or remembering an activity and you can find more information on the How Do I? website, including how to take part.


Updated Medicines Management Guidance

ECC has updated its medicines management standards for providers and you can access the new document here.


Winter Preparedness advice from Public Health England

Public Health England have produced advice and support to assist with your preparations for infectious illnesses over the winter period. Please click on the links below for more information.

Guidance on the management of outbreaks of influenza like illness (ILI) in care homes

Winter Illness Preparation Advice for all Care Homes in the East of England


NHS Mental Capacity Assessments Guide 

Do you know how to support adults with communication difficulties?

If you were in a foreign country where you didn't speak the language or only spoke a few words. Would you feel confident to make a complicated
decision? Would you want someone to make an important decision for you because you couldn't communicate your choice? This is what life can feel like for an adult with a communication difficulty.
Access the mental capacity assessments guide for professionals here.


October 2019


IRN Contract: Third Party Top Ups

The Third Party Top Up process has changed. Third Party Top Ups may apply when an Adult has chosen accommodation that is more than the amount specified in the adult's personal budget

The new changes consist of

  • ECC will collect the top up from the third party
  • ECC will pay the provider the gross amount of the placement
  • ECC will undertake due diligence to ensure the third party is able to commit to the top up


National Recruitment Campaign

The 2019/20 campaign has launched. Be part of the national recruitment campaign for social care "When you care, every day makes a difference". Advertise your vacancies and help to promote the sector to new talent. Click here to find out more.


Local System Workshop Mid & South

The first Local System Workshop will be held on 28 November 2019 at Barleylands. To book a place please choose from the below:

Homecare Services (AM) -

Residential Services (PM) -


ECC's 4th Annual Provider Relationship Survey

Enventure Research Ltd has been commissioned to conduct the annual provider relationship survey, now in its fourth year! The survey, which is completed by both ECC employees and care providers can be accessed here - Relationship Survey.

The results give Essex County Council a measurement of how relationships between Council staff and care providers are changing over time. Each survey identifies areas of focus which are then worked on throughout the year. You can find further information here including previous survey results.  

If you are happy for Enventure to contact you directly please complete this short consent form. Please note if you previously completed the consent for the care worker survey you don't have to complete the form again.

We would be very grateful for your cooperation in responding to the survey.


New workforce pages on the provider hub

In partnership with Essex Care Association we have refreshed the workforce pages on the Care Provider Information Hub. The new pages give you access to funding opportunities, information about recruitment and retention, as well as support for managers and leaders. We hope you find this a useful resource, but if you have any comments or suggestions please get in touch -

Access the new workforce pages here.


Local System Workshops (previously Provider Forums)

Thank you for your feedback on our future provider forums proposal. These new events will now be renamed Local System Workshops which we feel best describes what we are hoping to achieve. Each session will have a particular focus and should be beneficial to all involved and have outcomes which can be attributed to the discussions. We realise that providers are very busy and we want to make sure that the new meetings are focussed on issues of joint concern that will be worth peoples' time. We are looking to pilot the new approach for combined Mid and South quadrants in November and will be sourcing a suitable venue in a central location for both quadrants. Please email should you have any questions or comments, or suggestions of topics to discuss.


Essex Care Association (ECA) Breakfast Conference

The next ECA breakfast conference is 7 November (9am to 1pm) at the new venue of Holiday Inn Basildon. Topics include Brexit as well as the usual ECC director slot. Please see attached flyer for more information. To book:

ECA Members £10.00 -

Non-Members £50.00 -


September 2019


Making preparations for a No-Deal Brexit 

Please ensure this communication is shared with appropriate staff, including managers and owners. 

We have detailed below further guidance for making preparations for leaving the European Union (EU) next month. Please ensure you familiarise yourself with this information. You need to understand if your business should take action to prepare for the UK's withdrawal from the EU next month. Please pay particular attention to your Business Continuity Plans to ensure they are up to date and ready for Brexit including, but not limited to, the items listed below. Staff who are EU nationals should ascertain if they need to register for the EU Settlement Scheme so they are able to stay in the UK after it leaves the EU. Vulnerable EU citizens can access support to apply from selected charities and voluntary organisations.

 Answer 7 simple questions to get guidance relevant to your business

An online tool is available to identify information that is most relevant to your business. There are also a number of short video explainers available.

 Business Continuity Plans

Your business plans should be up to date but they will need to be reviewed to ensure they are suitable for Brexit (including a no-deal situation). The following are examples of situations that may be more likely due to Brexit.


The attached guidance should help with your planning, and it includes a useful checklist for care services contingency planning.

Also view the Cabinet Office Business Continuity Management Toolkit for more information.

 EU Settlement Scheme. 

EU nationals need to register for settled status if they have been in the UK for 5 years or more, or pre-settled status if they have been here for less than 5 years. It is free to register, please use this link - Apply to the EU settlement scheme.

 Further information and guidance available

Best Growth Hub -

Essex Chambers of Commerce -

ECC general advice for Brexit -


NHS Change to Urgent Treatment for Minor Injuries and Illness in North East Essex

Treatment for minor injuries and illness has changed. In Colchester, the walk-in centre in Turner Road has been replaced by an Urgent Treatment Centre at Colchester Hospital, open 24/7. In Clacton and Harwich, the minor injuries units have been replaced by Urgent Treatment Centres. Clacton's hours have changed from 8am to 8pm and now accept minor illnesses. Harwich Fryatt Hospital is open from 9am to 5pm, for minor injuries only. Call 111 for advice.


Continuity of medicines supply after a no-deal EU exit

The information for patients on around continuity of medicines supply if there is a no-deal EU exit has been updated. As well as this, the FAQ for clinicians on the NHS England website has also been updated.

These updates explain the government's multi-layered approach to ensure that medicines continue to be available if there is a no-deal EU exit. It is important that this information is shared with front line staff, so they can pass this information on to patients.


Making preparations for a No-Deal Brexit

The government has recently published guidance detailing actions for social care providers to prepare for no-deal Brexit. Please make sure you familiarise yourself with this guidance and take action where necessary. You can sign up for email updates to get the latest information.

Minimising the risk of service disruption will be key to managing the effect of a no-deal Brexit. Ensuring your business continuity plans are up to date and able to manage situations such as short term fuel or staffing issues. You can download a contingency plan template to assist your plans. You'll also need to tell any staff who are EU citizens about the EU Settlement Scheme.

The supply of medicines, medical devices and clinical consumables may be affected, but you should not stockpile these. For products from the EU you should allow for longer delivery times.

As well as pre-Brexit plans please ensure you are prepared for the months following. This includes staff rosters, holiday cover, on-call arrangements etc.


Updated Guidance for Provision of Community Equipment in Care Homes across Essex

 ECC and CCG staff have reviewed and updated the attached Guidance for Provision of Community Equipment in Care Homes across Essex. Please can you delete/destroy any old electronic/paper copies you may have in your home(s) and replace them with this version.

ECC's Care Worker Survey is live!

To help Essex County Council understand issues relating to recruitment and retention in care and develop a strategy the Council has commissioned Enventure Research to undertake a survey with care workers in Essex. The survey asks about working in the care profession, experience, roles and future intentions. Please ensure all your relevant staff are asked to complete this survey.


The feedback received will be extremely valuable and the data obtained from your anonymised answers will provide Essex County Council with useful insights about the care profession in Essex and will be used to improve the way it works with care providers.

The survey is made up of quick and easy to answer questions which can be completed in around 15 minutes.

The survey will close on 30 September 2019. Those who respond will have the opportunity to take part in a prize draw for a donation to be made to a charity of choice. At the end of the survey, three winners will be chosen at random and a donation of £100 will be made on their behalf to their choice of charities.

If you have any questions about completing or accessing the questionnaire, please call the survey helpline on 0800 0092 117 or email


Request for shadowing opportunities for new ECC Staff

 In the South Quadrant we're keen to build strong working relationships between our social care teams and providers. As mentioned at our most recent Provider Forums, as part of our inductions for new recruits we'd like them to spend time shadowing colleagues from both domiciliary and residential organisations. There is also the offer for your staff to shadow in return to understand more about the workings of social care. If you are interested in being involved then please email to discuss further.



Improving safety in care homes

A new report from the AHSN Network is shining a light on ways we can do more to improve safety for residents of care homes.

The publication showcases over 30 examples of projects delivered by England's 15 Patient Safety Collaboratives (PSCs) and the Academic Health Science Networks (AHSNs) which host them.  The report includes Essex County Council's  PROSPER programme for Older People,  as well as case studies in medicines safety, dementia, monitoring and screening, and workforce development.



August 2019

Requesting amendments to care arrangements

We would like to remind you that when requesting any amendments to care arrangements, for example increases or decreases in hours/terminations, you should contact the Countywide Duty Team in the first instance. The team can be contacted via email as below:

Or via telephone on:

0333 013 9994

 Further information can be found here


Workforce Development Fund

What is the Workforce Development Fund?

The Workforce Development Fund (WDF) comes from the Department of Health and Social Care and is disseminated by Skills for Care.  It supports adult social care providers to claim back money towards the costs of staff completing a range of adult social care qualifications and learning programmes.  ECA has been awarded a WDF Grant for 2019.20 and distributes funding across Essex, Southend and Thurrock on behalf of Skills for Care

What can I Claim?

Training must be completed between 1 January 2019 and 31 March 2020.  The fund can be claimed for money towards the costs of course fees and associated costs such as:

  • Staff salaries whilst undertaking training and/or wage replacement costs
  • Coaching and mentoring costs and/or venue costs for training

All costs must be incurred before WDF is claimed and employers must ensure they have records in place to evidence the costs of any funding claim they make

What training can I claim for?

Please see the Skills for Care list of Funded Qualifications and Learning Programmes - WDF Funded Qualifications

Examples of funding available

Level 2 Diploma in Care                                  £600

Level 3 Diploma in Care                                  £800

Level 5 Diploma in Care                                  £1,500

Level 2 Apprenticeship (Care)                         £1,000

Level 3 Apprenticeship (Care)                         £1,300

Contact Essex Care Association for further information: 

Tel: 01268 565551     



Next Generation Ambassador Project

What is the Next Generation project?

From the 1st April 2019, the I Care.Ambassador project expanded to become an integrated project. This means that we can register both health and social care ambassadors from across Suffolk and North East Essex.

Our overall aim is to boost recruitment and retention in the health and social care sector, by organising meaningful experiences for those who are looking for a career in the sector, through providing honest but positive information to those looking for jobs, which is free to access for everyone.

How can you help?

If you are passionate about your work and want to inspire the Next Generation, we would love you to become an ambassador! We do not ask for a minimum number of hours of commitment and we completely understand if you have to drop out of an event last minute.

The ambassadors that we recruit can deliver a range of pre-prepared activities and presentations for health and social care lessons, attend careers fairs and discuss work experience opportunities that offer students and job seekers a real insight of what it is like to work in the health and social care sector.

It is not just about going out into schools however, as the ambassadors can do whatever they feel comfortable doing. This could include 1:1 telephone calls with interested students or adult job seekers, conducting tours of your workplace, work experience or shadowing opportunities, it really is up to your organisation and the individual ambassadors to decide what they are prepared to do.


Who is it open to?

We want everyone! We love front line staff to register as ambassadors.  We are also looking for staff from all areas to promote their roles and show the variety of careers available.

Get in touch!

If you would like to find out some more information about becoming a Next Generation ambassador, and join over 100 other ambassadors in Suffolk and North East Essex, please get in touch with us and we would be more than happy to meet with you.


Follow us on social media:

Twitter: @NextGenAmbass

Facebook: @NextGenerationAmbassadors

Instagram: @NextGenerationAmbassadors


UCL Partners Deteriorating Patient Opportunity

UCL Partners has launched a programme aiming to support the improved identification and management of deteriorating patients in community settings.  They are offering training and support to non-clinically trained staff to recognise, escalate and communicate the early signs of deterioration in a timely and appropriate fashion.

They are looking to work in partnership with Community Health Trusts, Local Authorities and/or Clinical Commissioning Groups and their nominated local site(s) across home care (domiciliary), care homes, community nursing and learning disability assisted living teams. UCL expect them to apply together to test either or both of the approaches: 

  • the Significant 7+ training and toolkit to detect the soft signs of deterioration, helping staff to assess the situation and escalate appropriately.    
  • the Whzan digital telehealth solution to undertake clinical observations, calculate a NEWS2 score and respond quickly through appropriate escalation routes.

This opportunity is open to health and social care organisations within the UCLPartners geography. Teams can submit their expressions of interest by 10am on Monday, 16th September. Shortlisted teams will be invited to a panel interview at UCLPartners on Thursday 26th September.

You can find out more about the opportunity here, including links to the information for applicants and expression of interest form.

If you would like to discuss this opportunity before submitting an expression of interest please contact Valentina Karas, Patient Safety Programme Manager at UCLPartners at


Thank you from Mid Essex CCG

You will be aware Mid Essex CCG and colleagues have, for some weeks,  been working in partnership to bring an outbreak of Group A Streptococcus infection under control. This work has involved our Care Homes colleagues with a number of requests, for additional work, by managers and staff. We do recognise this additional workload placed on our social care colleagues.

As we move into what we hope is a more stable period we wish to express our thanks for the positive way our requests have been met and delivered. There can be no doubt this has contributed to the development of control.

Over the next few weeks and months we will conducting After Action Reviews with partners to ensure all possible learning is extracted from this incident and require actions put in pace. We welcome contributions to this work from all our social care colleagues and will contact you further about this. 


Skills for Care Workshop: Get Started with values based recruitment

As a local provider of adult social care services in Essex, Southend and Thurrock, you are invited to a half-day workshop to help you get started with values-based recruitment. The workshop takes place on 22nd January 2020, from 10am to 3pm in the Hamptons Sports Centre, Chelmsford, Essex.

Come and find out:

  • what workplace values are
  • the benefits of establishing workplace values
  • working with others to develop and agree workplace values
  • communicating your values.

These are the vital first steps you need to take to ensure values are embedded throughout all areas of your recruitment and retention.

There will be an additional short session which introduces the tools and support available. Registered managers and service leaders will find this session particularly useful as it will focus on the resources and support for:

  • workforce challenges
  • workplace culture
  • performance management
  • leaders and managers and aspiring leaders and managers

It will also include practical examples of what 'good' and 'outstanding' rated care looks like in practice.

Places are limited, and will be allocated on a first come first serve basis so please book your place by clicking here.

If you would like to discuss the Getting Started seminar further, or would like to have a general discussion around the suite of products which are available to help you with recruitment and retention, please do not hesitate to get in touch - Alternatively, if your organisation is interested in hosting an in-house recruitment and retention session for staff, please let Nicola know so she can discuss the opportunity to host additional sessions.


Consent to contact you for research

In order for ECC to understand issues facing the market, views and opinions, and other information relevant to Health and Social Care in Essex, ECC would like to share your contact details (email, telephone, company name) with 3rd parties commissioned to undertake social care research on behalf of the Council. 

Contact information will only be shared with external agencies where we believe the opportunity is relevant to your organisation and used solely for the purpose of research (surveys, questionnaires, views and opinions). 

If you are happy for your contact details to be shared for these purposes please complete the following consent form:

Contact details consent form: 

You can opt out any time by emailing For more information about how we protect your personal information, please visit our Privacy Notice here:


July 2019


Infection Prevention & Control measures

In response to recent communications in respect of Invasive Group A Streptococcus infections, please see attached key infection prevention control measures needed to protect your staff and residents.


Heat Health Alert - Level 2 (22.07.2019)

Please check the latest situation regarding the current hot weather on the Met Office Heat Health page. Click here for more information.


GSF Care Homes programme in Palliative and End of Life Care - Information Session

 St Helena in Colchester is a Gold Standards Framework (GSF) Regional Centre delivering the GSF Care Homes programme in Palliative and End of Life Care across the region. The GSF Care Homes Training programme is the most widely used training programme for all care homes in the UK, supporting all elderly residents as they near the end of their lives.

Are you interested in accessing the GSF Care Homes programme?

Do you want to make a difference to your residents & families?

Do you want to support and up-skill your staff? 

If so, then come along and meet the facilitators at our free open access information session to hear more about the GSF Care Homes Programme and what this involves?

Date:                            Wednesday 20th November 2019

Time:                            4:00-16:00

Venue:                          St Helena, The Learning and Development Centre, Myland Hall, Barncroft Close, Colchester, CO4 9JU

To book your place at the free open access information session, please email



'Feeling Valued Conversations' - Skills for Care Workshop

Skills for Care has developed a half day interactive consulting workshop for managers of front-line staff who want to upskill their workforce to improve care and support their clients receive.

The 'Feeling Valued Conversations' workshop is being delivered for employers who we hope will contribute and help us shape this work and is therefore an interactive session.

The content is aimed at adult social care employers of all sizes who are interested in learning new tools to use in induction or supervision that will support and help retain staff.  

Learning objectives include:

  • Embedding and practising values within the workplace
  • Understanding self-reflection 
  • Learning about a strengths-based approach
  • Introduce concept of a valuable conversations approach
  • Developing a learning culture within social care settings

Places are limited across the Eastern region, so if you or other colleagues in your organisation (or local networks) would like to book onto the course which takes place on 11 September in Cambridge, please book your place ASAP by clicking here.

We very much look forward to welcoming you to the workshop and working with you on the above topics to support retention of staff.

Skills for Care (Eastern)


Care Provider Hub Survey

We would like to hear your views of this website to understand what you use it for, what you like and don't like and what you would improve. We will use this to review the current content and functionality and implement changes.

Completing the questions should only take about 5 minutes and you can access the survey here. Thank you.


ECC Volunteering Initiative

ECC is keen to develop a volunteering initiative for their employees.

The concept is to develop a programme of team volunteer opportunities that support ECC service users and encourage more ECC employees to undertake team volunteer days. We would be interested to hear from our supply partners where they could identify opportunities to utilise this resource to make an impact on the wellbeing of ECC service users in their care.

The ask of our providers is to come forward with suitable ideas to encourage volunteers to give their time to support your residents. These could be ongoing opportunities, one off opportunities, seasonal ideas, big projects or small opportunities. These will need to be risk assessed to determine any specific requirements, an outline written, ideally with pictures to make the opportunity as enticing as possible to attract volunteers. The intent is to self-serve the loading of these onto a portal where volunteers can look for opportunities and contact the originator .We are looking to trial some early ideas as a pilot.

If you have any suitable ideas please could you provide a short description of the opportunity, how many people it would be suitable for (2+ as a minimum), when this would be available. Is it a recurrent requirement or one off? Location, times any specific requirements the volunteer needs to be aware of.

Please can you send your ideas initially to

Thank you for your support for this initiative to help us create a better experience for our service users.


CQC's review into oral health care in care homes

Please click here for a summary report of CQC's review into oral health care in care homes. In response to these findings please ensure you are familiar with the NICE guidance 'Oral health for adults in care homes' -


CQC Review of Oral health care in care homes

Please find attached a summary report of CQC's review into oral health care in care homes. In response to these findings please ensure you are familiar with the NICE guidance 'Oral health for adults in care homes' -



Essex Cares Limited awarded CQC Outstanding rating

In the South East Essex region, ECL's regulated service delivers short-term care to adults who require a period of intensive support in their own home to help regain their independence following a period of ill health, a spell in hospital or a change in circumstance at home.

The CQC awarded ECL the top rating of 'outstanding' for the way the service is led, how effective it is, and the level of care.

For more information about this excellent achievement please visit ECL's website 


Survey: digital technology in adult social care

Skills for care is working with employers to develop an online self-assessment tool to help measure how digital organisations are. It will help employers to measure their progress towards the use of digital technology in their service.

If you're the person who makes decisions about using and investing in digital technology in your organisation, please complete this short survey.
The survey will close on 16 July 2019. For further information on this survey or the work more generally, please email  



June 2019


Important message from Essex police

There is currently an identified series of burglaries whereby elderly care home residents are being targeted. We have so far identified 18 offences across London, Essex, Hertfordshire, Surrey and Hampshire.

In each case entry is gained into the care homes by forcing open an external door or using insecure doors.

Once inside the care home the suspects are gaining access to insecure resident's rooms. If a resident is in the room at the time the suspects are identifying themselves as Police officers sometimes showing a false Police badge. The suspects will then provide a reason to the resident that they need to take their belongings away for examination. In a few cases residents have been convinced to open safes.

Our advice is as follows.

- Staff of care homes should seek to challenge anyone found on their premises who is not known to have permission to be there

If a person identifies themselves to be a Police officer on site and again they are not known to the member of staff, the member of staff should call the relevant force in their area to confirm their identity.

- A review of security at care homes should be undertaken as soon as practicable. There should be no doors left insecure which would allow members of the public access to residential areas. Consider placing CCTV at points of access and egress to buildings.

- A review of personal security of residents should also be completed. Windows and doors which are accessible from public areas should be locked whilst rooms are unoccupied or overnight. Advice should be given to residents that valuables such as jewellery or money should be kept locked away, ideally in a safe which is fixed in place.

-Should you identify any offences to have occurred in your care home or circumstances which you find suspicious this should be reported to Police immediately. 999 should be used when:

  • call when it's an emergency
  • a crime is in progress
  • someone suspected of a crime is nearby
  • when there is danger to life
  • when violence is being used or threatened

The above information should not be disclosed to anyone outside of care home staff or discussed when members of public may overhear. This is the subject of a live police investigation and the disclosure of any information in any form may jeopardise its success.

In response to these reports residents should be given the following specific advice:
To not allow anyone into their rooms including persons identifying themselves as Police officer unless accompanied by a member of staff. Should they find anyone in their room that they do not recognise and have not given permission to enter they should tell a member of staff immediately. Again do not disclose the above information with residents.


Beat the Heat - Keep residents safe and well

Keeping cool in hot weather is very important for health. In previous hot weather in the UK and Europe, people in residential and nursing homes were at particularly high risk of illness and death. Be aware of plans at your place of work for responding to high temperatures, including actions you may need to take to keep residents safe. Please see attached Public Health England flyer for more information.

For more information: click here


Essex Care Sector Awards

We are pleased to announce the Essex Care Sector Awards: The Prospers 2019!  Celebrating the best of care in Essex demonstrated through innovation, achievement and outstanding contribution. 

There are 16 awards up for grabs and the awards are open to all providers who deliver a care service to Adults in Essex County Council's Local Authority area. We welcome nominations from care staff, managers, seniors, relatives and the people you provide a service for!

For more information: click here


Self Care

Please see attached article for guidance regarding self care, and information about using pharmacies for common conditions


Sports for Confidence

Sport for Confidence is a pioneering award-winning initiative that places allied health professionals into leisure centres to work alongside a coaching team to deliver sporting opportunities to people who face barriers to participation.

see attached for more information


Transforming Care Technology in Essex

Essex County Council want to commence a new system of care line and care tech delivery commencing 2020 that will offer citizens carers, families and professionals new and innovative ways of using care technology to live a longer, healthier, happier life in their own homes.

We are now able to offer a series stakeholder event which will give potential providers, partners and service users the opportunity to understand our vision and scope, network with potential partners, service users and carers - and engage directly with commissioners to evolve this work.

These will take place at the following times and locations and please click on the corresponding link to book your place;

Date and time


Monday 24th June 2019 - 10am

Harlow Leisure Centre

Wednesday 3rd July 2019 - 9.30am

Colchester United Stadium

Thursday 4th July 2019 - 10am

Chelmsford - County Hall

 There is an ambition to do this in partnership with other parts of the system, in particular the Essex CCGs but also connecting with housing, district council partners and potentially care providers

For further details please contact


Wishing Washing Line

A creation of My Home Life Essex community Friends and Neighbours Scheme, (FaNs Essex), the Wishing Washing Line helps connect older people living in care homes to their local communities.  It's a simple two-dimensional colourful display, normally located in a community space such as a Supermarket or community hub. The display takes the form of a garden scene with two washing lines hanging from each side of the board. Wishes of care home residents are hung on the line for members of the public to read and grant by making direct contact with the care home. For more information please view the attached flyer.


New Hub Safeguarding Content

The Safeguarding pages on the Hub have been updated with a new video from Fiona Davis, Director of Safeguarding and Quality Assurance, guidance documentation and contact details for the Safeguarding teams. Access the new pages here


PrescQIPP Mid - Expression of interest.

Mid Essex CCG has invested in a medication e learning package called PrescQIPP They have purchased a license for residential homes in the Mid CCG area to log in and utilise the e learning which comes in several different modules.

In addition to this Mid Essex CCG is considering the possibility of running some supplementary training aimed at supporting the development and implementation of PrescQIPP learning. This additional training would take the shape of three half day sessions with a focus on supporting and delivering  coaching techniques that will empower you to share learning with your colleagues  with the ultimate aim of changing culture and embedding good practice to ultimately improve the overall well-being of your residents.

If this is something that you feel would be of benefit to your home and you would want to take part can you please send your expression of interest by return e-mail to Jenny Peckham, Quality Innovation Manager at Essex County Council  


Provider engagement survey - Intermediate Care and Domiciliary Services in Essex

Live at Home providers are invited to participate in a questionnaire to share your views on the existing intermediate care and Live at Home Services provided in Essex. Essex County Council alongside the Essex Care Association (ECA) as well as Clinical Commissioning Groups across the County have started to work together to review the existing intermediate care and Live at Home Service offer.

The programme is currently in the early stages and we would like to hear your views which will form part of our initial objectives and design for the new services.

Link to survey - Access the survey here

We would really value your response by 19/06/2019

If you have further questions in the meantime, please do not hesitate to contact

Many thanks,

LAH project team


Workforce Development Innovation Fund

Applications are now open for the Workforce Development Innovation Fund. The fund can support employers looking to change the way they offer their services and can apply for funding to help via the following link: Workforce Development Innovation Fund (WDIF).

The fund is specifically designed to support innovative projects aimed at increasing the skills and knowledge of workers as they develop new ways of offering services to improve the quality of care provided.

Applications will close at 1pm on 28 June 2019


Skills for Care workforce information and support

As your Skills for Care Locality Manager for Essex I wanted to take this opportunity to introduce myself and say 'hello' to each and everyone one of you.  My role as LM for Essex, is to support you as a provider of adult social care on all workforce related issues.

You may be aware that Skills for Care is a key delivery partner to the Department of Health and Social Care, and we want to create a well-led, skilled and valued adult social care workforce. Our practical tools and support can help you recruit, develop and lead your staff, retaining them from entry level right through to senior leadership and management roles.

Recruiting & Retention Difficulties?

Perhaps your organisation is interested in finding out how a Valued Based Recruitment (VBR) process can help your organisation by assessing values, behaviours and attitudes not often assessed in 'traditional' recruitment practices. You might want to know how VBR looks beyond someone's job history and qualifications and helps you get to know the real person, (taking into account experiences from all areas of their life, not just previous paid employment). Our evidence suggests that (of people recruited from a VBR process):

  • 58% of people were better at developing the skills needed for their role
  • 72% perform better than those recruited using traditional methods
  • 62% of staff have lower rates of sickness and absence

For further information, please click here.

Registered Manager?

Are you a Registered Manager? If so, we have a dedicated section on our website just for you.  We have created a whole host of tools and resources to support you in your role, including a membership offer. Please click here for further information or contact me to obtain details of the Essex RM Network.

Learning Disability / Autism Provider?

Do you support someone with a learning disability or autism as we have a dedicated section on our website which includes worked examples which you can use as a guide or template to plan their support needs, and their learning and development. Click here for further information:   

If you are a provider of adult social care, and would like to know more about how Skills for Care can help and support your organisation, please do not hesitate to get in touch.

I can be contacted via or via mobile 07516 133 702.


May 2019


Local Health services this May-Day bank holiday

With the bank holiday weekend fast approaching, local doctors have issued a reminder to help your clients to stay well and make sure they have enough medicines.

If they rely on regular prescription medication, check they have enough to last over the bank holiday. If they need more, be sure they order it as soon as possible, as many GP practices and some pharmacies will be closed on the bank holiday Monday (27 May 2019). Details of opening times pharmacies can be found on the NHS website.


Quality Improvement Leadership Programme 

The Mid and South Essex Sustainability & Transformation Partnership (MSE STP) would like social care applicants for this new leadership programme, which aims to bring together local professionals with experience in quality improvement to lead significant changes. The aim is to provide better care for our residents, whilst also improving integration between services.

The application deadline is 11.59pm on 27th May 2019

Please see attached Flyer for more information

Download the Application form

Contact: Preeti Sud


Important: Use of Social Media

We would like to use this opportunity to remind you of the benefit of having effective guidelines in place for all employees on the use of social media at work, outside of work and whilst carrying out their day to day duties. This is particularly important when dealing with vulnerable adults and children as part of the services that you are providing.

It has become evident through recent occurrences that regular reminders and adherence to a code of conduct, covering social media practices, may help avoid significant safeguards being raised and prevent contractual/legal breaches. It may also help regulate the use of sensitive and personal information on social media platforms

Providers and their employees need to be mindful of how they utilise social media on a day to day basis, whether it is for work or personal use. This also includes the use of chat groups on platforms such as WhatsApp and Facebook messenger. What may seem like a straightforward conversation in these groups can occasionally lead to comments that others may find disrespectful and offensive. It is important to raise awareness around how open and visible these conversations can often be to the public.

Following feedback we have had from some providers, we recommend you give due consideration to the following:

  • Employees should not comment about any other employee, supplier and those who use your services. This applies whether employees use your equipment or their own and whether in work or personal time. Such contributions may impact detrimentally upon yours and our interests, whether inadvertently or otherwise.
  • Employees should note that it does not matter whether their posts are made personally or on their behalf. They must consider carefully whether what they intend to say could be detrimental to you as a supplier and Essex Council as your contractor.
  • Employees should take great care not to post anything that could be considered inflammatory. Staff must ensure they do not publish inaccurate, inappropriate or defamatory content.
  • Employees should refrain from involving clients and customers on social media posts and conversations.

Where employees have a grievance or concern about something associated with work, they should avoid using social networking to air it. It would be reasonable to provide a confidential reporting mechanism. This provides your staff with an appropriate means of raising matters of concern about any aspect of all organisations involved.

It would also be appropriate for providers to have an effective whistleblowing policy in place to ensure staff can raise concerns about mal-practice witnessed through social media platforms.

As valued providers, we are confident that many of you already have strict policies in place however, we hope this gentle reminder re-enforces the importance of having oversight and control of information in the public domain.


Book your place at the Essex Care Association's forthcoming Breakfast Conference

The ECA Chair and Committee would like to invite you to our second Breakfast Conference of 2019, bringing you up to date with what's happening in Social Care.

Wednesday 17th July 2019

8.00am to 12.00pm

Best Western Marks Tey Hotel, London Road, Colchester, Essex, CO6 1DU

Speakers will include:-

  • Angela Owens - Therapeutic Social Worker presenting on 'Helping your staff after a bereavement'
  • Susan Banister - speaking on The Slave Free Alliance - Hope for Justice
  • QCIS - speaking about 'Pollards Promise' a charity initiative on making residents dreams come true
  • Directors from Essex County Council - latest news and developments and Question & Answer Session

Cost of Event:-  ECA Members reduced rate of £15 including light breakfast

                           Non ECA Members £50 including light breakfast     

Please book your places directly through EventBrite clicking on the correct link:-

ECA Members

Non ECA Members


April 2019

 Winter Fast Track Acceptance Payment -Update

Just a reminder that Winter Fast Track Acceptance Payment incentive ended on the 30th April 2019. To help us understand how successful the Winter Fast Track Acceptance Payments has been, a survey has been issued on the 01/05/2019 which will be sent toall framework providers. We would request all framework providers to complete the short survey regardless of whether they received the payment or not to help inform future schemes.


Workforce Development Fund (2018-19)    

The Workforce Development Fund supports the learning and development of adult social care workers in England. The fund is still open to claim money towards developing adult social care employees (and is the last opportunity to submit claims for any completed QCF qualifications (excluding Level 5). The Essex Care Training Partnership are the existing grant holders of this fund, and there could be monies available to support your claim, should you meet the eligibility criteria.  The deadline for claims is 31 May 2019.  Therefore, please contact ECTP on Tel: 01268 565551 or email your enquiry to or visit their website by clicking here .

Further information on the Workforce Development Fund for 2019-20 can be accessed by clicking here.  Further information will be available in due course (once the 2019/20 contract holder has been announced).

If you have any queries, please contact Nicola Faulkner (Locality Manager - Eastern) via email on


Equality Act and Recruitment - Pre-Employment Health Questionnaires

We wish to remind providers that when recruiting asking a candidate any questions about a health or disability prior to making a job offer is unlawful under the Equality Act 2010. Information can be requested after an offer of employment has been made but using this information to withdraw the offer could be used against you at a tribunal. Further information about the legislation can be found here -


FREE Trusted Assessor Awareness Seminar

As the highlight of our Skills Academy Programme we are pleased to welcome Melanie Weatherley to talk to us about Trusted Assessors.

The NHS High impact change model has identified the Trusted Assessor role as one of eight key activities in supporting local care and health systems to manage patient flow and discharge. Our speaker has presented nationally on Trusted Assessors on behalf of NHS England at variety of conferences and events. She employs Trusted Assessors in four hospitals in Lincolnshire, plus Addenbrooks and Milton Keynes.

This session will give you an insight into how things have worked in Health and Social Care system as well as some national perspectives. We will also be inviting representatives from local Trusted Assessment initiatives in Essex to share what they are involved in and there will be a question and answer session. We are sure this will be an informative and stimulating discussion.

We will also be inviting colleagues from Health and Social Care to join us for these sessions.

Please book directly through EventBrite using the link in this flyer.

We are unable to take any bookings at the ECA office.


Tackling social isolation and loneliness grants

Essex County Council are grant funding the Delivery Partner service as part of the tackling reducing social isolation and loneliness approach. Across the County there is a new pathway for reducing social isolation and loneliness emerging and by grant funding these services it will allow residents to access the right interventions and offer capacity to this approach throughout Essex. The local authority as well as an Isolation and Loneliness forum have established four strategic aims they would like the services to address:

i.          Communities have a better understanding of the impact of loneliness and how to help each other;

ii.          People who are lonely or at risk of loneliness are identified and able to access local information and support to live well;

iii.         There is a range of community led support to reduce loneliness and build capacity to support people to live well;

iv.         People with additional or more complex needs are able to access support to reduce loneliness.

The application process is being facilitated by our eSourcing portal Please note there is a requirement to register on the portal.

Once registered, the Access Code to view the documents and submit your application on the portal is P96DE98U7D

The deadline for applications is Thursday 18th April 2019 at 12pm


Dementia Action Week 2019 

Dementia Action Week 2019 will take place between 20-26 May. The focus this year is inclusion and in particular, encouraging the public to reach out and talk to people they know with dementia to create a more dementia friendly UK.  Too many people affected by dementia report feeling isolated and cut off from society, losing friends and facing the disease alone.

We'd be interested to know if you are planning any communications / activity around dementia, please email


New SET Safeguarding Adult Guidelines

The Southend, Essex and Thurrock Safeguarding Adult Boards have rewritten the SET Safeguarding Adult Guidelines and the new replacement guidelines are live as from today, Monday 1st April.

What you need to do: 

  • Replace any saved/printed copy of the old guidelines with the new version that can be found and on the website
  • Highlight to colleagues that the SET Guidelines have been changed and share this link to the Guidelines, Policies and Protocols page on the website >
  • Familiarise yourself with the new SET Guidelines, using the summary document & powerpoint presentation that can be found on the website

The full document can be accessed via this link -


Ombudsman issues good practice guide for care providers

The Local Government and Social Care Ombudsman has launched a good practice report, 'Caring about complaints', based on nearly 10 years experience dealing with complaints about privately-funded care.

Access the report


New ESAB Training Brochure 2019-2020

The Essex Safeguarding Adults Board's 2019-2020 Learning & Development Brochure is now available view & download.

Access the brochure.


March 2019


National Recruitment Campaign

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The Department of Health and Social Care (DHSC) is running a national recruitment campaign to drive applications into the adult social care sector. The campaign launched on 12 February with national and regional media engagement. Please visit the campaign website -

We encourage you to be involved and below are a number of ways your can support the campaign:

Advertise your vacancies on DWP 'Find a job'

Social media

Case studies 

Use the campaign toolkit

Click here for our dedicated Hub page


Reminder: Free Training Opportunities

The ECA Skills Academy have various free courses available to book online via EventBrite.

There are still places available on all of the below courses:-

  • Urinary Tract Infection, Hydration and Continence
  • Report writing and record keeping
  • Level 3 Award in Education and Training
  • Sepsis Awareness
  • Virtual Dementia Tour - Half Day Tour
  • Train the Trainer Moving and Assisting including Bariatric

The EventBrite link below will allow you to view all of the available courses and give you all the information on dates, times and venues

Please book any delegate places direct through the EventBrite links. There is no limit to the amount of delegates you can book per organisation.

We are unable to take any bookings at the ECA office including by email.


2018 Annual Relationship Management Survey results

Thank you to all who completed our annual relationship management survey, where we ask for your views on working with ECC. Although Provider responses were slightly down compared to the previous year (-12%), Officer responses were up (193%) and overall scores were up on average 7%.

You can view results from the 2018 survey (as well as the two previous years) on our dedicated Hub page. The findings include recommendations for activity throughout 2019 to improve on areas of perceived weaknesses.

Please take the time to review the results and of course any comments / suggestions are welcome, please email those to


ECA - Skills Academy: Urinary Tract Infection, Hydration and Continence - FREE Half-Day Courses - Book Now 

We are pleased to announce that the next block of the Essex Care Association Skills Academy courses is now open for booking.

We are running separate courses for Home Care and Residential & Nursing on Urinary Tract Infection, Hydration and Continence, so please book on the one most relevant to your work using the Eventbrite links in the flyers (links below). The Flyers also give full details of who should attend; course content and learning outcomes.

The courses are at a variety of venues across Essex - please chose the one most convenient to you.

Please note that the ECA Office is unable to accept bookings.

Funded by Skills for Care, these courses are free to providers, but we reserve the right to make charges and/or decline future bookings for persistent no-shows or late cancellations.

Initially, we are limiting places to two per provider per course so that as many providers as possible can benefit. If there are vacant places nearer the time, we will allow additional places.


Kingsbury Hill Fox Research

Essex County Council has commissioned Kingsbury Hill Fox to undertake a piece of detailed analysis on the Adult Social Care market in Essex from a provider perspective. The purpose is to enable us to better understand the balance between supply and demand, the nature of the available services, the relative strength or fragility of the market and an analysis of the care workforce.

For more information please refer to the letter sent to the market. We would be very grateful if you would support KHF should they contact you as part of their research.


Invitation to attend Disability Confident Workshops

Disability Confident is a UK Government nationally recognised accreditation scheme to support businesses to attract, recruit and retain disabled employees, including people with long-term health conditions. There are three levels of accreditation: Committed, Employer and Leader.

Essex County Council is working with Purple to offer support to our Supply chain partners to help them achieve all three levels of the Disability Confident accreditation.

As part of this we will be running a number of workshops with our Suppliers which will cover the below agenda;

The workshop plan

- Why Disability Confident matters to Essex County Council

- Overview of Disability Confident Accreditation scheme

- Language and Etiquette - exploring myths, pitfalls, fears and tips

- Recruiting talent - exploring the interventions and adjustments necessary during the recruitment cycle

- Retaining talent - exploring the cultural and practical issues of working with disabled people

- Making the commitment and undertaking a mini self-assessment

We are planning to deliver our next workshops in April and June this year. If you would be interested in taking part in these events please contact


Is My Resident Well

North East Essex CCG and partners are very pleased to announce the launch of a new guide, aiming to support Care Home staff in providing the best care for their residents.

The Is My Resident Well Guide helps Care Home staff spot early warning signs and act appropriately when they notice any changes to their residents normal condition. The Guide was first developed by a group of CCGs in North West London and we have adapted it for our local North East Essex use.

The Guide contains 10 questions for carers to think about whilst providing every day care, like washing and dressing. The questions go through simple steps to check; breathing, bowel habits, hydration, pain, confusion, wellbeing and skin health (specifically looking out for the early signs of pressure sores). It is designed to provide a simple method for care workers to assess their residents and it is hoped that care workers will be more confident in recognising some early warning signs of deterioration and be empowered to know what to do and get the right help when needed.

The guide was developed by a collaboration of various organisations and can be found here: Is My Resident Well Guide

We are organising 2 half days local training events to introduce the Guide to care home staff and their Managers. We are hoping the training sessions will improve staff confidence and competence with the use of the guide and the management of the 10 clinical areas described in the guide. Training will be provided by clinical staff from the Care Home Liaison Service and supported by Essex County Council's PROSPER team.

More information on the training dates will follow, but please hold these in your diaries (staff can choose to attend either, not both): 6th June pm or 20th June pm. Booking instructions will follow in due course.

We are confident the guide and the training will improve care for our local Care Home Residents.

Kind regards

North East Essex CCG


Change in non-emergency patient transport provider in mid Essex from 13 March. 

From 13 March 2019, the provider of non-emergency patient transport in mid Essex will be changing from ERS to TASL. This service covers patients living in the districts of Maldon, Braintree and the City of Chelmsford.

Mid Essex Clinical Commissioning Group is working with TASL to ensure a seamless transfer of services. Patients will still receive the same quality of service and the change in provider should have a minimal impact on users apart from a change in telephone number to book the service.

Patients booking number from 13 March

From 13 March, patients can book using the patient bookings line on: 0808 169 9614. Patients will be informed about this through letters, adverts and leaflets (attached is a copy of the leaflet). Please use this number if you book on behalf of patients.

For any journey before the 13th March, please continue to contact the current provider, ERS Medical on their bookings number: 0333 240 4999.

If you have any queries about the service please email or call 0808 169 9612.


February 2019


Open consultation - Learning disability and autism training for health and care staff

Have your say on proposals to introduce mandatory learning disability and autism training for health and care staff.

Consultation Link -

The consultation closes on 12 April 2019


Importance of communicating concerns regarding your clients

Following recent concerns raised with Adult Social Care may we remind all care providers of their responsibility to advise ECC if there are any concerns regarding the adequacy of care packages, to enable adult social care to consider if an earlier review should be undertaken. This is especially important where there may be a change in needs of the client, which will result in the change to the care commissioned by the Council.


January 2019


Nursing and Residential Care Home Infection Prevention and Control Study Day

You are invited to attend a FREE study day. This will support you in keeping your residents / service users free from avoidable infection. 

click here to view full news letter 

click here to book a place 


Managing Norovirus & Hydration Toolkit

Following a number of queries and notifications regarding norovirus, NHS England thought it would be helpful to recirculate the existing guidance and the letter issued by Public Health England (PHE) to Care Homes in September 18.  PHE colleagues have shared the below documents, which make reference to improving hydration in the elderly.

The Norovirus guidance includes advice on avoidance of admission and measures to put in place.  The following link is recommended by the Health Protection Team, as it is easy to use and links to the toolkit too  .


My Care Choices Register (North Essex)

What is important at the end of life?

Over the last 50 years our life expectancy has increased significantly, now on average we can expect to live to our early eighties. This is something to celebrate, but it also brings challenges.

Many people in their later years live with ongoing ill health, with one or more long term conditions. As we live longer, conditions such as dementia become more common. Health care can become more complicated and the future can feel uncertain. It is predicted that the number of people cared for at the end of their lives in care homes will double in the next 20 years.

Conversations about preferences for future care can support those living with frailty and multiple long term conditions, whether in a care home or their own homes. The My Care Choices Register is a secure database for health and social care professionals in North East Essex.  On this register people can record what their priorities are if they were to become unwell in the future. They can record whom they would wish to be contacted in a health crisis, where they would prefer to receive care if this is possible, and what their views are about the type of care they would like, or prefer not, to receive.

To create a register entry, people can either speak directly to their GP, or they can complete a My Care Choices booklet and share this written information with their GP surgery and ask for it to be added to the register.

This information can be seen by GPs, out of hours GPs and community nurses, the hospital and  the ambulance service. This helps these teams to know what is important in a time of crisis.

This process of recording future wishes is called advance care planning. People who have advance care plans are more likely to be cared for in a place of their preference, receive care in line with their wishes and priorities, and their loved ones are more likely to feel that they receive coordinated care in a crisis. We know that most people would prefer not to spend the last days of their life in hospital, but nationally almost half of us do so. People who record their preferences on My Care Choices are much more likely to be cared for at home. Thinking ahead and having conversations about what is important can transform the experience of the end of life. These conversations are not limited to being between  people and their GPs, but can involve all those involved in the care and support of a person. The My Care Choices register improves the communication between health and social care professionals promoting the right care, at the right time for those we support.

You can find out more information on


Essex Care Association Breakfast Conference

The next Essex Care Association (ECA) Breakfast conference is scheduled for 26 February 2019 at the Best Western Marks Tey Hotel in Colchester.

Presentations include: Fiona Davis, Director of Safeguarding and Quality Assurance (ECC) speaking on 'Ensuring Quality'; Michelle Parsons, ECC Procurement, giving an update on the Integrated Residential and Nursing Framework (IRN); Simon Harniess, ECA Director of Development will give an update on the ECA Strategic Plan and introduce the new ECA Skills Academy; and Directors from Essex County Council, bringing us the latest news, as well as the ever-popular question and answer session.

Book your place by emailing:

Please see the attached flyer for more information (this is subject to change).


Tackling social isolation and loneliness grants

Essex County Council are grant funding the Delivery Partner service and a Befriending service as part of the tackling reducing social isolation and loneliness approach. Across the County there is a new pathway for reducing social isolation and loneliness emerging and by grant funding these services it will allow residents to access the right interventions and offer capacity to this approach throughout Essex. The local authority as well as an Isolation and Loneliness forum have established four strategic aims they would like the services to address:

i.          Communities have a better understanding of the impact of loneliness and how to help each other;

ii.         People who are lonely or at risk of loneliness are identified and able to access local information and support to live well;

iii.        There is a range of community led support to reduce loneliness and build capacity to support people to live well;

iv.        People with additional or more complex needs are able to access support to reduce loneliness.

The application process is being facilitated by our eSourcing portal Please note there is a requirement to register on the portal.

Once registered the Access Codes to view the documents and submit your applications on the portal are;

Delivery Partner Grant - V3DT52A7Y4

Befriending service - PU623EY5W6


Brexit 'No Deal' scenario preparations

As part of the preparations for Brexit further considerations need to be made in case of a 'No Deal' scenario. In December the Department of Health & Social Care sent a letter to all providers with advice on what to prepare, and you can access a copy of the letter here. The letter covers the following areas:

  • Business continuity plans;
  • Workforce and the EU Settlement Scheme;
  • Supply of medicines and clinical consumables; and
  • Supply of non-clinical consumables, goods and services

Please read the letter carefully to ensure you will be prepared for this situation. More detailed guidance is also available via this link.


Reminder: Winter Readiness

The ECC website has useful advice and contacts for the winter period,  this includes closures (schools etc), Weather, Travel and Health. Please go to to find out more.

Please also familiarise yourself with the advice on our dedicated hub page Are you prepared for Winter?.


New Cohorts announced for the My Home Life Leadership Programme

We are pleased to announce 3 new cohorts planned for 2019, the attached invites give full details and dates - make sure to look at the right invite and booking form for the cohort you wish to attend. 

There are only 12 places available on each cohort so don't delay in getting your booking form returned as this programme gets booked up very quickly. 

The Residential programme is only open to Care homes in the Essex County Council Local Authority area, this excludes Southend and Thurrock.  If in doubt your Registration listing on the CQC website will state the Local authority area.  The Domiciliary Care programme is open to those who provide a service in the Essex County Council Local Authority Area.   


Cohort 5 for Domiciliary CareAgencies initial 2 day workshops on 14th & 15th May 2019 

Cohort 22 for Residential Care Homes initial 2 day workshops on 17th & 18th April 2019

Cohort 23 for Residential Care Homes initial 2 day workshops on 21st & 22nd May 2019


Both workshop dates must be attended in order to proceed on the Leadership programme.

Please return your booking form to


Carer Parking Permits

Permits for carers parking in residential permit parking areas are available to purchase from the Parking Partnership - The partnership is split into two, North and South, and each covers 6 districts:

North Essex Parking Partnership - covers Braintree, Colchester, Epping Forest, Harlow, Tendring and Uttlesford

South Essex Parking Partnership - covers Basildon, Brentwood, Castle Point, Chelmsford, Maldon & Rochford


Access to end of life care medicines

NHS England wants to hear about experiences regarding access to specialist palliative and end of life care (EOLC) medicines and are particularly interested in sharing possible solutions to any issues or challenges faced. This short survey is aimed at people who are providing end of life care in the community. Please note, this is not aimed at community pharmacists but does include pharmacists involved in palliative care services. Further information about the national EOLC programme is available on NHS England's website. If you have any queries contact

Please could you circulate to relevant people and ask them to complete the survey.  Please feel free to forward onto other relevant organisation for their staff to complete.

Survey closes on 18th January 2019.



News Archive

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Last Updated: 10 January 2020




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