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News Archive

July 2018


Excellence in Continence Care Guidance

The latest guidance issued by NHS England to help ensure people receive excellent continence care has just been issued. 


Follow up to IRN Soft Market Testing Event

Following the Soft Market Testing Event on 13 June 2018 the outcomes are now available here.  Please register your interest in any of the workshops on the events page.


Hot Weather Advice from Health

Mid Essex Hospital Trust has reported a large number of patients attending A&E with injuries consistent with a fall, 19 resulting in Fractured Neck of Femur. To help reduce the risk of more frail and vulnerable people suffering similar injuries, the trust and Mid Essex Clinical Commissioning Group would be grateful for your help.

We are particularly concerned that people are not drinking enough water in the hot weather, with resulting dizziness and confusion leading to falls. Your teams making home visits will of course be looking out for service users' welfare already, so please ask them to take a moment to check that any frail or vulnerable people in households they visit are properly hydrated.

In case any of your staff are not familiar with the signs of and actions to take around dehydration, the NHS offers a simple guide on its website at and we would be very grateful if you could encourage them to check on these.

If we gain further insight on causes of the increase in falls we will share them with you.

Please refer to the Heatwave Plan for England for further information.


IRN Soft Market Testing Event

A joint Soft Market Testing Event was held at County Hall by Essex County Council, North East Essex CCG, West Essex CCG, Mid Essex CCG, Brentwood and Basildon CCG, Castle Point and Rochford CCG and Southend CCG on Wednesday 13 June 2018. The purpose of the event was to outline the objectives and ambitions for the next contract, and seek to gain input from providers to help develop and shape the requirements for the future IRN.

Those who attended were introduced to Suzanne Westhead, the interim Director for Strategic Commissioning and Policy and Cllr John Spence, Cabinet Member for Health and Adult Social Care. Both speakers highlighted the desire to work together on the challenges presented in the market for the benefit of Essex residents.  They also outlined the three key objectives of the procurement;

  • Support the Vision for Good and Outstanding Only
  • Address Existing and Forecast Capacity Issues
  • Support the Sustainability of the Residential and Nursing Market for Provider for ECC and CCGs.

Simon Evans, Category and Supplier Relationship Specialist for Older People Residential Services went on to give a background of the market in Essex, explain the proposed new design of the future framework, the initiatives that the IRN Project Team is looking to develop and implement alongside the new contract.  He also shared the proposed timescales for the Procurement and provided an overview of the different workshops which followed the presentation. A copy of the presentation can be found here

Providers had the opportunity to ask questions to a panel made up of representatives from the Commissioning directorate, the Procurement directorate and a number of CCGs. A copy of the questions raised and the answers provided can be found here Stands were available throughout the event to share information with attendees.  These included stands for; the Social Value Act, the Care Provider Information Hub, the Quality Improvement Team and Occupational Therapists.

Attendees were spilt into five groups to review, comment and feedback on a number of initiatives that the Project team is looking to implement. The content of those workshops can be found here:

If you have any feedback regarding any of the above content, or have any comments / suggestions can this please be emailed to the IRN Project Team Inbox


June 2018

Revised timescales for transforming the way we deliver Mental Health accommodation

We would like to update you of the revised timescales for transforming the way we deliver Mental Health accommodation. Below were indicative timescales for Phase 1 as previously communicated;

  • Intensive Enablement at the end of April 2018
  • Support to Independence at the end of May 2018

Due to unforeseen circumstances timescales have been revised to the following;

  • Intensive Enablement at End of May 2018 (Now live - Tender process closes  8th July)
  • Support to Independence at End of July 2018

Both tenders will run for a period of 30 days as per our electronic procurement process and the details will be made available through During this two years we will continue to shape and design the long term model

We would also like to make you aware that we will be running a briefing event in Chelmsford on 16 July 2018 between 2 - 3.30pm where we will update you on our long term plans for Mental Health accommodation and recovery and more detailed plans for the Supported to Independence tender  We will be holding the event in the Council Chamber at County Hall.  If you could arrive between 1.30pm to 2.00pm to enable us to start promptly.  Unfortunately we will be unable to provide refreshments. We will also need to limit places to 2 people per organisation.  If you would like to attend please send an email to:

Helen Gilbert (Strategic Lead - Mental Health Accommodation and Recovery)

Andrea Weed (Category & Contract Manager - People Services)

Update: Adobe _PDF_file _icon _24x 24  Slides from bidder event briefing (16 July 2018)


Advisory Forum

ECC has created a new Forum which is designed to complement the existing engagement networks which we have in place.  It will provide advice and guidance to senior decision makers in the Council around how demographic and financial challenges can be met in ways which are more achievable for our providers whilst also better meeting the needs to our residents.  The Forum will therefore focus on key strategic matters rather than operational issues.

If you have any comments on the draft terms of reference please send them to


NHS Data Security & Protection (DSP) Toolkit webinar (21 June)

In previous years, organisations that have access to NHS patient data and systems are required to complete the NHS Information Governance (IG) Toolkit. With changes to legislation (e.g. GDPR), the IG toolkit has been replaced by the Data Security & Protection (DSP) Toolkit.

Any organisation with access to NHS patient data and systems are therefore required to use the DSP toolkit to provide assurance that they are practicing good data security and handling personal information correctly.

This webinar will provide a demonstration of the DSP toolkit and is open to any care provider. We encourage any Care Homes that are considering adopting NHSmail to join this webinar as completion of the DSP toolkit assurance will be a pre-requisite to accessing NHSmail.

The webinar is taking place on 21 June and details can be found on our Events page


Friends Against Scams

Mass Marketing Mail Scams are operated by Organised Crime Groups that seek out the most fragile members of society by working from mailing lists that categorise people as being elderly or vulnerable in some way.

Trading Standards have compiled a short video about mass marketing scams from an officers perspective.

The Service is also supporting the Friends Against Scams Initiative, which encourages partner agencies to do the short training session, to help identify some of the signs that a resident is being targeted.  Trading Standards is encouraging our partners to get involved and support us by becoming a friend.

June is also Scams Awareness Month and the campaign aims to create a network of confident, alert consumers who 'don't miss a trick' when it comes to scams and Essex Trading Standards will be supporting the campaign throughout June via their social media channels.

For more information please follow us on Facebook  and twitter


Useful Contacts Page Added

We have added a new page for useful contacts so you have them all in one place. If you have any questions or suggestions of contacts to add let us know by emailing

Link: Useful contact details


Mini Competition Is Coming To The Domiciliary Care LAH Framework

Earlier in the year ECC launched a Mini Competition Pathfinder which was conducted over a 6 week period to engage with Live at Home (LAH) Providers to assess the end to end process and the Delta system to support the process.  The Pathfinder outcomes show that mini competitions allows for a method of sourcing individual packages and has provided more insight into ECCs strategic approach. The Pathfinder details and subsequent findings can be viewed in our Mini Competition page.

ECC are now considering future options for mini competition within the domiciliary care market to bring LAH Framework Providers and Spot Providers together to place offers on domiciliary care packages that have exhausted the framework.  The invitation to participate in Mini Competitions will be extended to Spot Providers in addition to LAH Providers.  In order to engage further with the market, the Mini Competition Project Team will be welcoming Provider input into the process and key principles of the implementation through various engagement activities which will be communicated through the Mini Competition page.  If you would like to be involved in development activities please email us at

We look forward to sharing more developments on this initiative as it evolves through the planning and implementation phases.


Guidance for Care Home staff following 999 call

Please read this guidance for care staff following a '999' call, which ensures the ambulance crew can provide the best possible care.


May 2018


ECC's North Provider Forum - 12 June 2018

If you provide residential or community-based services you are invited to join senior officers from ECC and NHS/ CCG partners to discuss issues relating to adult social care provision in the north of the county. 

To book your place please follow the relevant link below:

Residential Services

10:00am - 12:00pm - Weston Homes Community Stadium, Colchester

Book your place here (residential)

Non-Residential Services

13:30 - 15:30 - Weston Homes Community Stadium, Colchester

Book your place here (non-residential)

Should you have any questions or items you would like discussed please email:


Essex Care Association Breakfast Conference

Wednesday 11th July 2018 from 8am - 12 noon

Best Western Marks Tey Hotel, London Road, Colchester, Essex, CO6 1DU

The Essex Care Association (ECA) are pleased to invite you to the second Breakfast Networking Conference of 2018 which includes the ECA AGM. We are delighted to welcome, as our keynote speaker, Avnish Goyal, Chair of Care England, and Managing Director of Hallmark . Other speakers will include Attwell's Solicitors speaking on the controversial 'sleep in' crisis, Sekoia Ltd discussing 'going digital' and as usual representatives from Essex County Council, bringing us the latest news, with their ever-popular question and answer session.

Book your place NOW as places are limited by emailing:

Further details can be found in this flyer


April 2018

Structure Charts Added

Structure charts and contact details for ECC's Senior Adult Operations staff and Procurement officers are now available:

Adult Operations:

Adobe _PDF_file _icon _24x 24Adult Operations Senior Management Contact Details

Adobe _PDF_file _icon _24x 24Adult Operations Team Manager Contact Details


Adobe _PDF_file _icon _24x 24Older People Services (with email addresses)

Adobe _PDF_file _icon _24x 24AWD, Supported Living, Mental Health and Public Health (with email addresses)


Fire Risk Management

During a recent IPRC meeting it was decided that Essex County Council would write to all residential based care providers again, reminding them of their obligations under the legislation to employ or engage competent persons to carry out fire risk assessment of their premises to the appropriate national standards. This letter was sent on the 16 April 2018. If you did not receive the letter you can find it Adobe _PDF_file _icon _24x 24here.

Any question in relation to the letter or Fire Risk Management should be directed to the Commercial Inbox (


Early Responses to IRN Contract and Pricing Survey

A review of the early responses to Essex County Council's (ECC) market engagement survey has been completed. So far it has provided valuable feedback that will be used to help ECC understand the market during the current procurement activity for the next contract.

Highlights of the results included 46% of providers currently on the Integrated Residential and Nursing (IRN) Contract stating that the support provided by ECC, and having a close relationship with ECC, was the largest benefit of being a part of the IRN framework. Unsurprisingly the most common part of the IRN that providers would like to change was the fees, with 69% of providers submitting this answer. The most issue was varied as there were 6 different answers mentioned by the providers, from finance to the quality of ISPs, this has given us a lot of information to take back to the appropriate departments to hopefully address these during the next procurement. This is linked to the most common issue found with the IRN, which was Finance. The most common response when asked about the exceptional needs payment process was that the communication was poor between the council and the provider once a submission was made, as 50% of those who responded mentioned this in their survey response.

The providers that are not part of the IRN were asked whether or not they would be interested in joining a future framework and 85% of those who responded said that they would be. When asked why they did not submit a bid to join the IRN framework during the latest tender, the most common answer was that the fees do not cover the cost of care, with 66% of homes in agreement with this (when no comment responses were removed).

All of the homes were also asked about the rates that are currently being paid by the council. The council currently uses an "all-inclusive rate" (covers all aspect of the care, e.g. board, food, utilities, care, etc.) and only 46% of homes that responded said that this type of rate worked for them. Showing that the type of rate that is paid to providers should be reviewed. 92% of homes that said the all-inclusive rate did not work for them stated the reasoning is the rate does not cover the cost of providing the care.

There is still a chance for you to provide feedback on the subjects above. The survey is open until the 30th April 2018 and we encourage all providers to submit a response if they have not already. The responses will be used to help inform ECC about the issues that the market is facing, so we can attempt to assist you through the next contract.

The link to the survey can be found here:

If there are any questions about the survey then please contact the Contract Management Inbox at


March 2018 


Health and Social Care Industry Boost!

Essex County Council is running an FE H&SC programme with Chelmsford College and Colchester Institute to work with students studying Health and Social Care courses. The programme prepares and encourages students into the industry after completion of their course.  

Our role as Employability and Skills Advisers for H&SC is to aid retention of students on programme, provide a greater variety of additional work placements for students to attend whilst on programme, and provide the appropriate careers Information, Advice and Guidance support to ensure that more of the students move into careers in health and social care rather than other industries.

Benefits of the programme;

  • Increase students progressing in to the health and social care industry
  • Provide detailed IAG to health and social care students
  • Specific job role information to widen job role opportunities
  • Reduce Withdrawal rates from college
  • Promote vacancies within the health and social care sector
  • Increase work placement opportunities available to colleges
  • Delivery of group workshops within colleges
  • Use industry experts to promote specific health and social care job roles
  • Keep an updated bulletin board active in both colleges

We would like to work with you as a provider of social care.

Could you please offer support to college students so they gain invaluable industry experience?

Could you offer a work placement opportunity?

There are many ways you can get involved. If you would like to discuss any of the above, please don't hesitate to get in touch. We look forward to working with you in the near future!

Contact Details;

Email us on

Or contact us by telephone on 03330 322959


Older People Residential and Nursing Provider Survey - Future Procurement Market Engagement

As part of the future procurement exercise for Older People Residential and Nursing services we are looking for feedback from current providers who are both Integrated Residential and Nursing Framework providers and SPOT providers. There are approximately 10 questions to answer, these range from questions about the current contract and also on pricing. We estimate that it takes between 5 to 10 minutes to complete and ask that you answer the questions in as much details as possible.

The survey can be found here: and ask that responses are submitted by Monday 30th April.

Please note that a few questions refers to current rate being an "all-inclusive rate", this means that the rate is all inclusive of everything that is provided (e.g. board, care, food etc.).

The survey is anonymous but there is the chance to leave your contact details, should you wish, to allow us to potentially follow up anything that may help inform future procurement exercises. Should you have any issues accessing the survey, or queries about any of the questions please either contact a Contract Manager or alternatively the Contract Management Inbox (


National Apprenticeship Week

It's National Apprenticeship Week (5-9 March) and Adult Community Learning is holding a series of events to talk about the support available.


Recent Weather Conditions

Essex County Council would like to extend our thanks to all of you for maintaining the support and wellbeing of our elderly and vulnerable residents during the hazardous weather conditions we experienced last week.

Please be aware that there is an expected increase in hospital discharges expected as a result and we would ask that you continue to do all you can to support timely and safe discharges.

If there is anything more that Essex County Council could have done to support you as providers or the Adults receiving your services during this difficult time, please do let us know by emailing


Challenge Dementia - Opportunities to spread the word

Challenge Dementia

Challenge Dementia is a national search for products, technologies and services that could transform the way people live with Dementia across the UK.  

With a £100,000 prize for the winning solution anybody can enter. It doesn't matter whether you are an individual, group, organisation or business and you can come from any background, be it architecture and construction, tech and engineering, art and design, wherever you have the opportunity to look at the issue through a different lens and the possibility to disrupt the status quo.

The prize closes on the 13th April 2018 and up to ten finalists will be awarded a £5,000 grant and the opportunity to work with our partners, the Alzheimer's Society, PA Consulting and TechUK to develop, test and evaluate their idea and formulate a final business case submitted with the chance of securing that £100,000 prize.  

Find out more about the prize at


February 2018 


Reminder about the importance of the flu jab

A reminder about the importance of vulnerable groups getting the flu jab. A short video is available to view and you can access our dedicated page to winter planning which provides information and advice for the winter period.


ECC Medicines Standards for Providers

The County Council's latest Medicines Standards for Providers is now available to view in PDF format. 


SPT Opening Hours - Easter Weekend

The Service Placement Team will be open over the Easter weekend and opening times are detailed below. Please can we ask that you are responsive to requests from the team over this busy period. We very much appreciate your continued support.

Friday 30 March (Good Friday): 10.00 - 16.00

Saturday 31 March: 09.00 - 17.00

Sunday 1 April (Easter Sunday): 10.00 - 16.00

Monday 2 April (Easter Monday): 10.00 - 16.00



Tovertafel 'Magic Table' Pilot - Expressions of Interest

The Quality Innovation team are looking for 5 Residential Care homes for people Living with Dementia to pilot the innovative Tovertafel ('Magic Table' in Dutch).

The Tovertafel projects, onto a table, a series of games for people living with mid to late stage dementia, engineered to encourage instinctive participation, inviting engagement and stimulating a level of physical and social activity rarely seen in people living with dementia at that stage of their journey. The games were developed specifically for people with Dementia and can be played both independently and under supervision.

The pilot will require the home to undertake observations of interaction and record their emotional wellbeing, their engagement and attention with the activity and whether there is a difference in their behaviours before and after interaction with the Tovertafel. We would also like to hear how and when the Tovertafel is used to support people living with Dementia, for example at night when a resident wakes and is restless, unable to settle again or late afternoon when a person may become agitated, as group sessions or individually.

The expectation of the pilot is the home will fully utilise the Tovertafel making it available to residents at all times.

The Tovertafel and 8 games will be provided free of charge and installed by the supplier of the Tovertafel, however there are important installation requirements which the home must ensure are in place prior to installation (also see Height of Tovertafel and Power Supply and Installation).

If you would like to take part in the pilot or would like to discuss in more detail please email


New DBS Guidelines.

The Disclosure & Barring Service (DBS) has introduced new identity checking guidelines to align with Right to Work checks. These new guidelines will apply to all applications for Standard or Enhanced Disclosure checks.


Oxygen Safety

Following the recent incident at a care home where a fire was likely started by an oxygen cylinder please share with your staff the following short video on Oxygen Safety.  This is relevant to all services where people have oxygen prescribed.

Further training materials can be found in this document.

The purpose of the training programme is to provide you with the skills and knowledge to have an understanding of home oxygen equipment and recognise the BOC safety protocols regarding its safe operation and use.


January 2018 

Day Opportunities Invitation to Tender

ECC's invitation to tender for day opportunities is now open on the BiP Delta Supplier Portal (access code: FV2B6GGD3Z). 

Providers have until 12:00 (noon) on 26 March 2018 to submit bids.  Clarification questions (submitted via BiP Delta Messaging Board) must be submitted by 19 March.    

A bidders' information event is currently being organised.  As soon as the event details are confirmed, these will be published here and in the Summary of Current Opportunities ("Tender Opportunities" section).

In the meantime, if you experience any technical difficulties accessing the tender, please contact the Delta eSourcing Helpdesk on 0845 270 7050 or email


ECC's Supplier Recognition Awards


On 4th January ECC held its first Supplier Recognition Awards event to demonstrate the council's appreciation for the hard work of its supplier base. The event was held at County Hall, Chelmsford, with awards presented to winning suppliers by Cllr Aldridge, Cllr Whitbread, Cllr Spence & Cllr Mohrinda & Helen Morris, Director of Place.

The awards categories and winners were:

Best Contribution To Corporate Social Responsibility

Winner: Voluntary Action Epping Forest

..for their outstanding support with helping adults with learning disabilities to secure volunteering placements within the community.

Best Local SME

Winner: Channels & Choices

..for their 'Stepping Stone' fostering program that deals with very complex fostering referrals.

Highly Commended: Arrows Taxis

..for their introduction of the Demand Responsive Transport (DRT) in rural communities, it is enabling people of Essex to access essential services.

Best Use Of Digital Technology And I.T. To Improve Services

Winner: BT Open Reach

..for their delivery of superfast broadband to the more rural areas of Essex. This is enabling sustainable economic growth for Essex communities and businesses.

Forward Thinking Innovation Award

Winner: Family Mosaic Floating Support

..for embracing new technologies & way of working by implementing a new software package called 'Tableau' and the use of their 'Fablets' (a cross between and phone and a tablet). By incorporating these technologies it has streamlined the process of taking assessments and reduced the time taken by more than half, and introduced the ability to access a live stream of data.

Well done to all those shortlisted, and many congratulations to the winners.


ECC's Procurement team achieve one of highest industry accolades


ECC's Procurement Services team which has again achieved one of the highest industry accolades for its effectiveness and constant drive for improvement. The team was presented with the Chartered Institute of Procurement and Supply (CIPS) Corporate Certification Standard which recognises the strength of its purchasing policies, processes and procedures.

This follows an in-depth assessment process measuring the procurement function against CIPS' world-class standards in five areas:

  • Leadership and organisation
  • Strategy and policy
  • People
  • Processes and systems
  • Performance management.

The process aims to ensure we are operating efficiently and effectively and can drive constant improvement.

The CIPS Corporate Certification is an internationally recognised award and a respected mark of excellence and we are one of a handful of councils to hold it. It is the only independent, comprehensive and procurement-specific assessment of its kind and achieving it signifies we have all the procurement governance mechanisms in place for effective supply assurance and compliance.


Essex Care Association (ECA) Breakfast Networking Conference

Date: Thursday 8th March 2018 from 8am - 12 noon

Venue: Best Western Marks Tey Hotel, London Road, Colchester, Essex, CO6 1DU

For further details please view this flyer

To book your place please email:


Careers in Care newspaper supplement 

We're pleased to share with you a copy of the Careers in Care newspaper supplement which celebrates the success of people working in the care industry and who make a difference to others. The supplement was subsidised by ECC and distributed in a number of Newsquest Essex newspapers in January. Care Providers who feature in the supplement, have their jobs page link hosted on the Living Well Essex website. Please contact if you would like the jobs page link hosted on the website.

To access the online version click on the following link: Caring Essex Supplement - Digital Version

To access a PDF version please click here 

Thank you to everyone who contributed to this supplement, we hope you agree that it shows working in care in Essex is a rewarding career choice. 


ECC's new Procurement Team

As part of the Council's ongoing restructure we are pleased to announce the new Procurement function. It is a merger of the Category and Contract management teams, creating a more efficient end to end process of purchasing and delivering services and providing a better service to our customers.

Steve Ede is the Head of Procurement for People (encompassing social care), with Tony Clissold and Zoe Harris the Category and Supplier Relationship Leads for AWD and Older People respectively.

You can find a copy of the People structure chart here


Managing Norovirus Outbreaks

Please click here for official PHE guidance on managing Norovirus in acute and community health and social care settings.  


Adult Community Learning Courses

ACL has an exciting range of programmes to support staff development and training within the care sector - details on some of these can be found in this attached flyer.

In some instances programmes could be free of charge e.g. maths and English and medicine management.

Please contact Lorretta for further information:

03330 138387 | 07748623230


December 2017 

Service Placement Team (SPT) and Emergency Duty Team (EDT) Christmas Opening Times

The opening times for SPT between Saturday 23rd December 2017 and Tuesday 2nd January 2018 can be found in this document.

The EDT working hours for Christmas and New Year including contact telephone numbers can be found in this document.


Funding for Health & Social Care training: Workforce Development Fund

Essex Care Training Partnership currently has funding available from the Department of Health which supports adult social care employers to claim back a contribution towards the costs of their employees completing health and social care qualifications, units and learning programmes.

Further information can be found on the Skills for Care website or in this leaflet.


Extension of the seasonal flu immunisation

As part of winter 2017/18 resilience plans, NHS England has worked with partners to extend the flu vaccination programme to care home and domiciliary social care workers in England that give direct care to vulnerable people.

This is being delivered through an extension to the existing Pharmacy Advanced Service and a new GP Enhanced Service. It is designed to complement existing immunisation schemes already in place across health and social care and is backed by £10m of additional funding. More information on which staff are eligible is available on the NHS England website.


November 2017

Discover the Discovery Festival

Essex County Council Quality Innovation team are proud to be involved in this year's event.

Organised by Chelmsford City Council, the Discovery Festival returns in celebration and recognition of the International Day of People with Disability.

The international day has been celebrated annually on 3 December since 1992, with organisations taking part to focus on measures supporting greater integration and equality for people with disability. 

The Festival runs between 3rd and 10th December 2017.

The Festival's principal aims are to:

  • Celebrate the achievements of those living with disability.
  • Educate individuals to understand and think differently about disability.
  • Work towards a fully inclusive society for all.
  • Promote the support provided in the local area.

For further information, please visit the Discovery Festival website or download the brochure.


Congratulations to Lime Trees in Harwich

Lime Trees in Harwich is a small Essex based residential service that works with adults who have learning disabilities or acquired brain injury and often have additional mental health needs.

Following their most recent inspection by CQC they have been awarded an overall rating of outstanding.

CQC look at five Key Lines of Enquiry which require a service to be Caring, Responsive, Safe .Effective and Well Led. Lime Trees were rated as 'outstanding' for being caring and responsive and 'good' for all other areas and this resulted in an overall award of Outstanding.

The attached link leads to the full report which is in the public domain.   

Of the six services in Essex that have achieved an outstanding rating Lime Trees is the only dedicated Adults with Disabilities residential service.

Owner /Director James Moor said: 

"All of us have worked exceptionally hard at following a simple ethos across the service - we provide individualised support and person centred goal planning.

If you couple this with an understanding and empathy for each person that you support - knowing what their aspirations and goals are, then the delivery of effective support and reaching goals becomes a fluency in the performance and outcome of the service.

Undeniably, the input from our outreach team is vital in providing a stable platform for the support team to deliver the correct care for people with brain injury. We have found that by creating a foundation to provide key training and guidance within the company, our staff are able to continually follow the organisations ethos with confidence and commitment.

We can have the best plan of care, the best facilities and the most qualified people working, however, I would go as far to say that every member of the team has to be as strong a link as the other, no matter their position, qualification or role.  Our service, I feel, has reached this achievement due to this fact."


Live at Home Providers - Mini Competition Innovation for long term domicilary care

Work is underway to develop a pathfinder for the mini competition process within SPT when sourcing on the Live at Home Framework.  All Live at Home framework providers are welcome to be involved. See the Innovation section for further details. 


Reminder for Care Homes in Colchester & Tendring areas from NHS

It is the flu season and it is during this time of year that we are trying to ensure that patients in homes are vaccinated. I am sure that you all know about the importance of this, but if you have not been contacted by the surgery or surgeries who serve your patients, it may be a good time to arrange a date for your patients to be vaccinated. For more information refer to 'NHS Letter' and 'Leaflet' for details


Day Opportunities Market Engagement Event

ECC is designing a framework for providers to deliver day opportunities for adults with disabilities and older people.  Key features of this will be a focus on person-centred outcomes and progression, with the opportunity to deliver bespoke services that allow flexibility from a traditional buildings-based service.

In previous events we discussed the future of day opportunities; feedback has been used to shape the proposed contract.  We'd like to share this design with you and get your feedback on how this may work in the market.  We will explore what we mean by commissioning for person-centred outcomes in this market, how the framework will work in practice, how we will pay for services and how we will look to monitor the services delivered.  We would also like to share some details of the tender process with you.

You are invited to join us on Monday, 4 December, 1:30pm - 4:30pm, at the Essex Record Office, Chelmsford.  For further information, please visit the Events page.


October 2017

Market Shaping Strategy Update

Many thanks to all that contributed and provided feedback on the Market Shaping Strategy.  We are  in the process of finalising the document and the final document will be available within the next couple of weeks.  Once the final document is available, an update will be posted on this page along with some additional briefing materials to allow you to share the key messages from the strategy with your organisations.  The first review of the strategy will take place in the Spring and providers will be invited to contribute to this.


Are you prepared for Winter?

  • Do you have plans in place ready to deal with any unexpected incidents or emergencies?
  • Are you ready for the flu season?  Encourage your staff, residents and service users to get vaccinated against flu.
  • Do you know how to keep up to date on the local weather and weather warnings?
  • Are your service users homes' sufficiently warm to ensure they keep well over the winter period?
  • Do you know how and who to contact at ECC over the festive period?

For further information on any of these topics, please visit our dedicated page on the Care Provider Information Hub where we answer all these questions and more.


Re-Opening of the Live at Home Framework

We are pleased to announce the re-opening of the Live at Home (LHRL) framework and the LHRL annual review process planned for the 1st November 2017, subject to internal governance. Further details can be found in Reopening of the Framework


New Data Protection requirements awareness session for care providers

ECC are running two awareness courses covering the new data protection law and practice including the current act for all providers of care to Essex.

The dates of these sessions are 16th November and 28th November 2017. For further information, please visit the Events page.


September 2017 

Flu Campaign: How to fight flu this winter 

ECC have a number of flu facts on how to fight the flu this winter.  For further information, visit our  Fight flu and Fact vs Fiction pages.

Provider Market Shaping Strategy: Available for Review and Feedback

ECC have developed a Provider Market Shaping strategy for ECC Providers and Partners.  The Care Market Strategy 2017-21 is available online, with the opportunity to provide feedback.  Please provide feedback by the 13th October 2017.  In the event of queries, please contact or


August 2017

The Prospers: Essex Care Sector Awards

We are pleased to announce the Essex Care Sector Awards! Celebrating the best of care in Essex demonstrated through innovation, achievement and outstanding contribution are now open for nominations.

The Awards are open to all sectors of care including Domiciliary Agencies, Learning Disability Services, Residential Care and Nursing Homes and Day Centres. We welcome nominations from care staff, managers, seniors, relatives and the people you provide a service for.

There are 14 awards up for grabs:

  • Outstanding Carer
  • Unsung Hero
  • Team of the Year
  • Best Innovation
  • Best Community Engagement
  • Best Partnership & Collaboration
  • Best Innovation in Dementia Care
  • Nutrition and Hydration
  • Prosper Champion of Champions
  • Prosper Falls Prevention
  • Prosper Pressure Ulcer Prevention
  • Prosper UTI Prevention
  • Wackiest Idea

To enter your service, leader or individual staff for an award, please download the nomination form.  Complete the form with details of why you think they should win, your name and contact details.  You can enter nominations for as many categories as you like.

Please refer to each Category Award Criteria for guidance on what the judging panel is looking for.

Entries must be submitted by email to  no later than 5pm, 2nd October 2017. Winners will be announced at the Prospers Award Ceremony to be held at Chelmsford City Racecourse on 28th November 2017.

A poster advertising the awards can be downloaded here.


Train the Trainer Events for Domiciliary Care Providers

The dates for the North and South are now available for Domiciliary Care Providers who wish to attend this training.  These can be found on the Events page.

Further information about the events and what the training will cover can be found in Training for Care Staff page.


Locating Vulnerable People with Dementia if they go missing

From Monday, August 14, Essex Police are adopting a national scheme aimed to help reduce the time taken to gather vital information when a person with dementia goes missing.

The Herbert Protocol, named after war veteran George Herbert who lived with dementia, encourages carers, friends and relatives of people with dementia to fill in a form which could help authorities find their loved one quicker in the event of them going missing.

Essex Police are working with Essex County Council, Thurrock and Southend unitary authorities, the Alzheimer's Society and volunteer organisation Essex Search and Rescue to encourage the completion of the form which can then be passed to the police in the event someone with dementia cannot be found.

The form records all the vital details in one place including medication requirements, mobile numbers, places previously located or attended, a photo, details of daily routine etc.

In the event someone goes missing a completed form saves vital time, allowing officers the ability to get on with searching rather than gathering basic information.

Please encourage all people living with Dementia, their families, carers to go to the following site and completed and store the form for their records.

If you are a support provider, you can download a flyer which can be printed and used to raise awareness.  Further information can be found in the Herbert Protocol page.


June 2017

New Missing Protocol for Vulnerable Adults for SET Safeguarding Adults Board

The Southend, Essex and Thurrock (SET) Safeguarding Adults Boards have developed multi-agency protocol for care homes, hospitals and mental health establishments across the County.

It aims to bring together information and procedures from relevant partners to provide the best possible service to vulnerable adults at risk of or have gone missing.

The protocol was developed following a number of incidents and recommendations from a Serious Case Review and is based on one already in place for mental health establishments.

The document reflects policies and procedures within SET and Essex Police, current at the time of publishing and should be reviewed on an annual basis.


Free Maths and English Courses for Care Staff

ACL are offering free Maths and English courses to care staff.  Further information can be found here.


May 2017

Beds on Wheels

Important guidance information in relation to applying brakes to the wheels on beds has been developed by the College of Occupational Therapists in consultation with NHS Improvement.  This guidance is supported by the Royal College of Nursing (RCN), National Association of Equipment Providers (NAEP), The Independent Standard Body for Disability Equipment (CECOPS) and Carers UK.

Guidance Document


April 2017

Provider Engagement E- Newsletter

The Provider Engagement E-Newsletter is now available and can be accessed using the navigation on the left.


SET Safeguarding Adults Guidelines

The Southend, Essex & Thurrock (SET) Safeguarding Adults Guidelines have been updated.  These can be accessed using the link below.

SET Safeguarding Adults Guidelines


February 2017

Live at Home Framework

The new Live at Home Framework to provide domiciliary care across Essex went live on 12th February 2017.  Further information about the framework can be accessed using the navigation on the left.


January 2017

Support Directory - Advertise your Services for Free!

Essex County Council, in partnership with Healthwatch Essex, has launched a new online directory of care services for the residents of Essex, and we are inviting you to register and advertise your services at no cost to you. 

Further information on the Support Directory and how to register can be accessed from the navigation on the left.

Last Update: 6 December 2018

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