Our autism hub contains over 40 pages about living with autism, caring for those with autism, and the important facts you should know. Find out where local support groups are, and how we can all help to raise awareness of this condition.
In this section we offer you advice on the ways in which you can speak up about the support which you receive. This might involve making a complaint, but could involve giving positive feedback to the people who are supporting you.
Whether you feel nervous around new technology or you're someone who likes to have the latest gadgets, these pages explain the benefits technology can bring, helping you and yours to live independently, or get fitter and healthier.
Our care provider information portal contains information for businesses, suppliers or providers working in Essex. The portal will provide information our vision, commissioning intentions, how to work with us and information on events, news or activities in Essex.
Everyone who receives health and social care services should be treated with dignity and respect. Where possible, they should be cared for in the place of their choosing, with safeguards in place to ensure they're safe and can live as well as possible for the rest of their days.
All support should be of the highest possible standard, and should be provided in the way that suits the person receiving it best. Everyone being cared for should be allowed to:
Dignity of care also includes managing pain and other symptoms compassionately. And it also includes making psychological, social and spiritual support available to help achieve the best quality of life for patients and their families.
Above all, the main aim with applying these fundamental aspects of dignity and respect is to help people actually feel that their care is delivered at all times with compassion, empathy, thoughtfulness, consideration, respect, as well as non-judgmentally.
Research indicates that there are eight main factors that promote dignity in care. Each of these factors can build someone's self-respect, and they should all be present in care:
To diagnose a health or social condition with dignity and respect, another key dignity in care factor to take into account is diversity. This is why ethnicity, religion, belief, culture, language, age and gender needs should also be considered. Not only that, physical, sensory, sexual orientation, developmental, mental health, social and environmental needs should be taken into account, too. If the public is to enjoy equal access to services, applying these factors is the ideal way to assess, plan, implement, evaluate and revise our care of people in need.
Every council has a public duty to ensure dignity and respect is central to care services, for people to have a positive experience of care. So if you feel that you or someone else isn't being cared for well enough, then please let them know and voice your concerns. And if you do, you can expect to be listened to, and that what you say will make a difference to how you and others like you will be treated in the future.
To report a concern with how an adult is being treated to Essex County Council, you can email email@example.com, or call 0345 603 7630. You'll then be directed to the appropriate team in Adult Operations who'll respond to your query.
Alternatively, you may wish to contact a social worker direct. If you don't have the contact details of a particular social worker, use the contact details above and a customer services advisor will be able to connect you.
Essex County Council's Quality Improvement Team audit the quality of Essex care service providers, including care homes and home support agencies. These quality audits are far-reaching and consider things like respecting and involving service users, consent, staff recruitment, training and supervision, meeting nutritional needs, medicines management, care plans and risk assessments. A positive audit can be worthwhile promoting. So if you're a care provider that would like an audit, contact the Quality Improvement Team at Quality.Improvement@essex.gov.uk.
The Care Quality Commission (CQC) is the independent body that monitors, inspects and regulates both health and social care services to make sure they meet essential standards of quality and safety. They do this by asking questions to find out if services are safe, effective, responsive, caring and well led.
If health and social care services are not up to standard, they want to hear from you because they have the power to protect the public from harm and make sure everyone receives care that meets the standards we should expect. They also hold caregivers to account when they fail in their duty of care and encourage improvements.
To report general concerns, click here for the CQC's contact details on their website, or call them on 0300 0616161.
Healthwatch Essex is an independent voice for the people of Essex. They gather and represent your views about health and care services in order to help improve them. Good or bad, they'd like to hear your views on the care given across Essex. You can share your story via the form on their website, or call them on 0300 500 1895.
In a section on this website called Your Voice, you can get advice on how you can speak up about the support you've experienced. This might involve making a complaint, but could involve giving positive feedback to the people who are supporting you. There are also ways to rate and comment on many of the care agencies and other organisations that provide professional support. This means that others can learn from your experiences, and make their own support arrangements based on what you've said.
© Essex County Council 2017