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Annual Relationship Management Survey

Annual Relationship Management Survey

The relationship management paper included a recommendation to conduct an annual survey of providers and officers to measure the development of the relationships. We chose to do this through a Provider Survey and a separate Officer Survey.

The survey centered around the following questions and themes (in bold).

  • How well do care providers and ECC share information?
  • How well do we trust each other?
  • Inclusion and Involvement in Planning and Key Decisions that Impact Upon Service Users  How integrated is our working?
  • How well do we manage conflicts
  • Do we understand what our respective roles and responsibilities are?
  • How clear are we of our strategic direction
  • How responsive are we to each other's needs?

 

Live Surveys:

The 2018 survey is now closed and the findings can be found below. The next survey will be available late 2019.

 

Results:

The results of the surveys are detailed below:

pdf2016 Survey Results

pdf2017 Survey Results

pdf2018 Survey Results

 

Contact Us

We are always interested to receive your comments, suggestions and views of your relationship with ECC as an adult social care provider in Essex. Please email us at ContractManagementAdults@essex.gov.uk

 

Last updated: 12 March 2019

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