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Covid-19 Wellbeing Support

'Here for you'- 24/7 psychological support service

Essex Partnership University NHS Foundation Trust (EPUT) and Hertfordshire Partnership University NHS Foundation Trust (HPFT) have launched the new psychological support service, 'Here for you', specifically for staff who work in healthcare, social care, the voluntary sector or not-for-profit sector in Essex or Hertfordshire, as well as those who work in an Essex or Hertfordshire organisation, but are based elsewhere. This service is available to anyone who is struggling with the impact of the pandemic, in whatever way that may be. It has been set up to support all staff, whether they are frontline or not.

You can call the service 24/7 to confidentially talk through any problems you're facing, whatever they may be, on 0344 257 3960.

Please make sure your staff are aware of the service. You can download the poster and use pre-written communications (for newsletters, emails & websites) to spread the message.


Samaritans and NHS confidential support line (countywide)

Wellbeing support line for NHS and social care workers - the Samaritans and NHS, working in partnership, have launched the new confidential support line: 0800 069 6222 available 7am-11pm, 7 days a week.

Whether you've had a tough day, are feeling worried or overwhelmed, or just have a lot on your mind.

Wellbeing support by text for health and social care staff

Shout is the UK's free 24/7 crisis text line. They provide a dedicated support service to help health and social care staff look after their own mental health and welllbeing as they work on the frontlines fighting COVID-19.

Simply text FRONTLINE to 85258 to talk by text with one of their trained crisis volunteers. The service is available any time, to all UK staff working in health or social care, and is free of charge on all major mobile networks.

For more information about Shout click here

EPUT support line (countywide)

Essex Partnership University NHS Foundation Trust (EPUT) is delivering a service for health and care staff that need support with managing stress and emotional difficulties in relation to the COVID-19 pandemic. Call 01375 898837 or email Available Mon-Fri 8am-5pm 

Just B counselling and trauma phone helpline

If you would like to speak to the Just B team now, you can call them on 0300 030 4434. 7 days a week from 8am to 8pm

The trained staff and counsellors can help you with:

  • bereavement and grief,
  • trauma,
  • emotional support,
  • and other ways the COVID-19 pandemic has affected you.

Skills for Care Wellbeing Finder

Skills for Care has produced a new wellbeing resource finder so you can quickly find trusted resources to support you and your staff wellbeing. Additionally please see a wellbeing guide for Registered Managers.



Government Guidance

Coronavirus (COVID-19): health and wellbeing of the adult social care workforce - Advice for those working in adult social care on managing your mental health and how employers can take care of the wellbeing of their staff during the coronavirus outbreak.

  • Wellbeing support and building resilience
  • Support for registered managers
  • Support for those who work alone 

Staff wellbeing documents to help during the current crisis

Health & Wellbeing Information for Care Staff (PDF) - how to manage stress and emotions

EMPLOYERS' GUIDE Managing the Wellbeing of Social Care Staff During Covid-19 (PDF)

Guidance for Managers and Leaders during the Covid-19 pandemic - The psychological wellbeing of care staff (PDF)

Psychological wellbeing during the Covid-19 pandemic - guidance for staff (PDF)


 Last Updated: 17 May 2021

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