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Residential and Nursing care

To provide residential or nursing services on behalf of ECC you will need to sign up to become either a Spot provider or bid to become a provider on the Integrated Residential and Nursing (IRN) Framework. 

Further information can be found in the sections below about how to become a spot provider or how to join the IRN Framework.


Integrated residential and nursing framework refresh and opening 2021

Due to COVID-19, the Integrated Residential and Nursing Contract (IRN) Refresh for 2020 was postponed to allow providers to focus on dealing with the pandemic.

The refresh process is now live on Proactis and will close at 12 noon on the 24 May 2021, with a proposed effective go live date of the 1 August 2021.

The IRN Refresh will allow exiting providers to submit revised pricing for new placements and also allow new providers to make a tender submission to join the IRN framework.

ECC will be using Proactis (see link below) to complete the process for the pricing review for existing suppliers and to allow for new providers to join the IRN framework.

Existing suppliers will be added to the appropriate opportunity on Proactis, many of whom registered last year before the refresh was postponed. You can also email the IRN mailbox (see below) if you do not have access when the listings go live.

New suppliers should be able to find the opportunity as listed below.

Once you have access to the opportunity on Proactis, please access the bidder guidance documents for instruction on how to complete your submissions.

The opportunity for both existing and new submissions will be kept separate and listed on Proactis as:

  • RFX REQ1000210 - 0916 IRN Refresh 2021 - New Suppliers
  • RFX REQ1000209 - 0916 IRN Refresh 2021 - Existing Suppliers


All queries related to the IRN refresh can be emailed to


Existing IRN providers Price Uplift 2021

From 1 June 2021 residential care price points will increase by 2.1% and residential nursing price points will increase by 2.5%. For example, if you are currently on price point 10 for Basildon residential, from 1st June you will automatically be moved on to the uplifted price point 10 for that area and care type, until your revised pricing submission takes effect.

Revised pricing selected via the refresh process will then take effect from the 1st August 2021. This will also be when new providers that have had a successful tender submission go live on the IRN framework.

All providers must be registered on this portal ahead of the publication date.



Visit the Proactis website

Should you require any assistance with any system please contact Supplier Support helpdesk 

Alternatively, you can email to automatically log a ticket

For any critical and time sensitive issues, Supplier Support can be reached on 0330 005 0352, however it is recommended that a ticket is logged using the above method(s) before calling so that the Team has ample time to review the issue.


Benefits of joining the Integrated Residential and Nursing (IRN) Framework

Peter Fairley, Director Integration and Partnerships talks about the benefits of joining the IRN contract. 


Contract Information

The Framework is a ranked list of providers who can deliver both respite and long term residential and nursing care to the residents of Essex.

The current Framework started in June 2019. There are annual review points each calendar year where new providers can join the framework and existing providers are able to submit a new price. 


Becoming a Spot Provider

Essex is currently looking for providers who can deliver residential and nursing care in areas where we have limited provision via our IRN Framework.  It is our expectation that any provider who becomes a spot provider to deliver services in these areas, will look to join our framework at the next available review point.

If you are interested in becoming a Spot provide please click here.

If you are interested in becoming a provider of residential care for adults with disabilities (learning disabilities, physical impairments, and sensory impairments) please click here


Framework for Adults with Disabilities

We are currently developing a framework for Adults with Disabilities and further information can be found below:

Market Engagement Event Slides (21.03.18)



Last Updated:  06 April 2021

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