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Useful Contacts

Emergency Duty Out of Hours Team:

Main Number:  0345 606 1212

Email:  eds@essex.gov.uk

 

Service Placement Team

Opening Hours:

  • Monday - Thursday:  09:00 - 18:30
  • Friday:  09:00 - 18:00
  • Saturday:  09:00 - 17:00

Email:  service.placementteam@essex.gov.uk

During normal working hours, the contacts are as follows:

Residential Team:

  • Main Number:  03330 139972
  • Team Mobile:  07825 927106
  • Mark Armstrong:  07827 976342

Support Services Team:

  • Main Number: 03330 139974
  • Rota Mobile:  07920 286325
  • Team Mobile:  07774 337494
  • Team Manager South (Adam Collier):  07748 623522
  • Team Manager North (Bryn Morgan):  07557 081544
  • Team Manager Mid & West (Hannah Rose):  07881 310779

 

Essex Equipment Service

Telephone 03330 135438; Email ECL.contactcentre@essexcares.org or visit the website at www.ecl.org 

Office opening hours:

8.30am - 5pm Monday to Thursday

8.30am - 4pm Friday

Emergency On Call Service for Beds: Saturday & Sunday 9am - 4pm with a cut off at 1pm

Related documents:

 

Delivery Support Team

General Enquiries: DSOQueries@essex.gov.uk

Enquiries relating to Continuing Health Care funding: ccg.invoices@essex.gov.uk

Residential Payment enquiries: cdsooprcaqueries@essex.gov.uk

 

Procurement Team

Email: Procurement.adults@essex.gov.uk

 

Discharges from Colchester hospital - contact details for care providers 

Care providers requiring information to support a hospital discharge should use the following telephone numbers:

Care package / placement restarts

  • Providers looking to speak to ward staff to get additional information in relation to the needs of an Adult, prior to discharge should in the first instance contact the ward directly.  The ward number and name should be included on the Information to Service (ISP).  For ease of reference these are listed on the attachment.
  • If the provider is unable to get a response from the ward, the provider should then contact the Integrated Discharge Hub on 01206 748 338

 New care packages / placements

  • For information around the needs of the Adult not included within the ISP, providers should contact the ward
  • For information relating to equipment, medication or transport, providers should contact the Integrated Discharge Hub (01206 748 338)
  • For information regarding start date or any other queries regarding the purchase order, providers should contact SPT on 03330139974

  

 Last Updated: 16 April 2021

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